Technical Client Assistance Specialist
2 weeks ago
We are looking for a Technical Client Assistance Specialist to support our operations at Acro Service Corporation. This role is essential in providing exceptional service to our clients while working in a dynamic environment.
Position Title: Technical Client Assistance Specialist
Contract Duration: 3 Months (Contract to Hire)
Work Schedule: 8 AM - 5 PM (3 days), 10 AM - 7 PM (2 days) with a 1-hour lunch break
Compensation: $20 to $27.50 per hour
Key Responsibilities:
- Identify, manage, escalate, and resolve technical challenges.
- Install and configure software applications, print drivers, and utilities for workstation and network use.
- Troubleshoot various IT issues, including software, hardware, and networking problems.
- Monitor systems to identify issues and implement corrective measures.
Role Duties:
- Provide fundamental technical support to clients.
- Diagnose application issues and resolve desktop/laptop software challenges.
- Build constructive, client-focused relationships with onsite personnel.
Qualifications:
- 3 - 5 years of relevant experience or an equivalent combination of education and experience.
- 3 - 5 years of customer service experience.
- Able to work collaboratively in a team and adapt to a flexible schedule.
- 3 - 5 years of technical experience is advantageous.
- 1 - 3 years of networking experience.
- Familiarity with IBM i (AS/400, iSeries) is a plus.
- Experience in troubleshooting desktop, printer, minor network, and notebook issues.
- Proficient in MS Office applications.
Communication Skills: Excellent verbal and written communication skills are essential.
The Company is an Equal Opportunity Employer committed to fostering an equitable and inclusive workplace for all.
About Acro Service CorporationWith nearly four decades of experience as a recognized leader in the industry, Acro Service Corporation is consistently acknowledged among the Best & Brightest Companies to Work For in the United States. As an international professional services firm, we specialize in consulting and staff augmentation, offering a wide range of solutions including MSP, VMS, RPO, and HRO. Our operations span across North America, Europe, and Asia, with over 30 locations. Our diverse client portfolio includes some of the most renowned names in various sectors such as technology, aerospace, energy, automotive, government, and manufacturing.
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