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Technical Support Specialist, EOP

2 months ago

Cookeville, Tennessee, United States City of Cookeville Full time
Job OverviewPosition Title: Support Services Technician, EOP
Pay Grade: G
Department: Energy
FLSA Status: Non-exempt
Reports To: Controller
Safety Sensitive: No
Position Supervises: No

WORK HOURS: Monday-Friday, 7am-4pm

POSITION SUMMARY:

This role operates under the general oversight of the Controller, providing essential administrative assistance to various departmental personnel involved in engineering, operations, and procurement activities.

KEY RESPONSIBILITIES:

  • Documentation Management: Prepares and organizes correspondence, reports, contracts, bid specifications, purchase orders, and proposals. Ensures proper filing of all documentation within the designated recordkeeping system. (25% of Time)
  • Communication Facilitation: Manages a multi-line telephone system, delivering routine information and directing calls to the appropriate engineering, purchasing, or operations staff. Acts as a dispatcher for outage notifications and maintains the work order database. (25% of Time)
  • Operational Record Keeping: Maintains logs of power system interruptions and oversees the new service file, including the preparation and upkeep of security and street light maintenance records. (25% of Time)
  • Administrative Support: Provides administrative assistance to operations, engineering, and purchasing office personnel, with the potential to serve as a backup for other roles. (20% of Time)
  • Additional Duties: Performs other related tasks as required. (5% of Time)

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Proficient in word processing software
  • Familiarity with modern office practices, procedures, and equipment
  • Ability to effectively operate a personal computer
  • Strong oral and written communication skills
  • Ability to interact effectively with individuals
  • Capacity to maintain confidentiality regarding sensitive information
  • Organizational skills for record-keeping and clerical tasks
  • Ability to establish and maintain positive working relationships with the public and colleagues

MINIMUM QUALIFICATIONS:

  • Consistent in-person attendance is a critical function of this role
  • High school diploma or equivalent
  • Demonstrated proficiency in computer usage
  • Prior clerical experience with significant public interaction

PREFERRED QUALIFICATIONS:

  • Associate's degree
  • Three (3) years of experience in customer service

WORKING CONDITIONS:

Physical: This position requires the use of a personal computer and involves tasks typically performed in an office environment, including moving around to access files and handling objects weighing up to ten pounds. Strong oral and written communication skills are essential.


Environmental: The role is primarily office-based.


BENEFITS SUMMARY:

Medical, Dental, Vision, Paid Life Insurance, Health Savings Account, Flexible Spending Account, Voluntary Benefits, Pension and 401k Retirement Savings, Paid Holidays, Paid Sick Time. The City of Cookeville is an Equal Opportunity Employer, ensuring that hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, disability, veteran status, genetic information, or any other basis protected by applicable law.


REASONABLE ACCOMMODATIONS: Qualified individuals with known disabilities may be entitled to reasonable accommodation under applicable laws. If you require assistance during the application process, please reach out to the Human Resources department.