Client Account Resolution Expert

1 week ago


Buffalo, New York, United States American Coradius Full time
Job Overview

Position: Account Resolution Specialist - ONSITE, NO WEEKENDS

Type: Full-Time, In-Office Opportunity

Company: American Coradius International LLC (ACI)

American Coradius International LLC (ACI) is a reputable financial services provider with a strong presence in the industry since 1989. We are currently seeking motivated and proactive individuals to fill the role of Account Resolution Specialist. This position offers a competitive salary along with a comprehensive benefits package.

About the Role:

The Account Resolution Specialist will engage with clients to manage their accounts effectively. This role requires excellent communication and analytical skills, as well as a strong commitment to customer service. The successful candidate will be responsible for handling both inbound and outbound communications, ensuring that client needs are met with professionalism and respect.

Key Responsibilities:

  • Manage inbound and outbound calls to negotiate payment arrangements for overdue accounts.
  • Educate clients on their options for financial recovery, adhering to all federal and state regulations.
  • Utilize various software systems to access and update client information accurately.
  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.

What We Offer:

  • Competitive salary with opportunities for financial growth through an uncapped monthly bonus structure.
  • Comprehensive training and necessary equipment provided.
  • A stable work environment focused on employee success and development.
  • Flexible scheduling with no weekend or late-night shifts.
  • A balanced work-life environment that promotes employee well-being.
  • Extensive benefits package including multiple medical plan options, dental, vision, life insurance, and more.
  • Generous paid time off and holidays.
  • 401K plan with employer matching contributions.

Minimum Qualifications:

  • High School diploma or GED required.
  • At least one year of experience in customer service, preferably in banking, sales, or call center environments.
  • Reliable transportation for commuting to the office as needed.
  • Proficient computer skills, including familiarity with video conferencing tools.
  • Ability to pass background checks and drug screenings as required.
  • Must have a quiet and distraction-free workspace for conducting calls.

Disclaimer: This job description is intended to provide a general overview of the position and is not a binding document. Responsibilities may evolve as the business needs change.

Equal Opportunity Employer

Job Type: Full-time

Salary: $17.00 per hour plus bonuses



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