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Client Account Resolution Expert

2 months ago

Buffalo, New York, United States American Coradius Full time
Job Overview

Position: Account Resolution Specialist (1st Party) - Remote Opportunity

Training Requirement: Onsite Completion Necessary

About American Coradius International LLC

American Coradius International LLC (ACI) is a well-established financial services organization that has been serving clients since 1989. We are seeking motivated and proactive individuals to fill the role of Account Resolution Specialist. Our company offers a competitive salary along with a comprehensive benefits package.

As a partner to some of the largest banking institutions in the country, we act as an extension of their customer service teams, assisting clients who are facing financial difficulties in resolving their accounts.

Work Environment: Remote with No Weekend Shifts

This is a full-time, direct hire position primarily serving national banking clients. We value our employees greatly and are committed to being your preferred employer.

The ideal candidate for this remote position (95% remote, 5% in-office for training and necessary meetings) will possess strong communication and analytical skills. The Account Resolution Specialist must be self-motivated and dedicated to providing exceptional service to our clients.

Key Responsibilities:

At ACI, our mission is to empower consumers on their journey to financial recovery and to help them improve their lives. We focus on educating and informing clients while presenting them with viable options. It is essential that our team members adhere to all federal, state, and client regulations. Comprehensive training will be provided to ensure you are well-prepared for your responsibilities. Managing client accounts with respect and professionalism is crucial, especially given the sensitive nature of the accounts.

  • Handle inbound and outbound calls in a courteous and professional manner to negotiate payment arrangements for overdue accounts.

Important Information:

Work Schedule: 37.5 hours per week, Monday to Friday, with operational hours from 9 AM to 7 PM.

Evening Shifts: Required to work two evenings per week until 7 PM and two Friday evenings per month until 7 PM.

What We Offer:

  • Competitive salary ranging from $16.50 to $17.00, with potential for monthly bonuses.
  • Paid training and necessary equipment provided. Onsite training completion is mandatory.
  • A stable and professional work environment focused on your success.
  • Opportunities for career advancement as we seek future leaders.
  • Flexible schedule with no weekend or late-night shifts.
  • A healthy work-life balance that contributes to employee satisfaction.
  • Comprehensive benefits package, including multiple medical plan options, dental, vision, life, accident, and disability insurance.
  • Generous paid vacation and personal/sick leave.
  • 401K plan with employer matching.
  • Paid holidays.

Minimum Qualifications:

  • High School diploma or GED is required.
  • At least one year of experience in customer service; experience in banking, sales, call centers, or related fields is preferred.
  • Reliable transportation is necessary for training and scheduled shifts.
  • Intermediate computer skills, including proficiency with video conferencing tools like Zoom and Webex.
  • Ability to pass background checks and drug testing as per client requirements.
  • Must meet scheduling requirements as outlined.
  • Stable internet connection is required, with the ability to connect company-provided equipment.
  • A quiet and distraction-free workspace is essential, as all calls are monitored for quality assurance.
  • Completion of required training in compliance with client standards and FDCPA regulations is mandatory.

Disclaimer: This job description is intended to provide a general overview of the position and is not a binding contract. Duties may vary and are subject to change based on business needs.

Equal Opportunity Employer