Customer Success Analyst

1 week ago

Schaumburg, Illinois, United States Experian Full time
Role Overview

We are seeking a motivated individual to join our vibrant team, someone who can inspire confidence in both internal and external stakeholders. You will collaborate across various departments to ensure optimal outcomes. Your role will involve effectively communicating ideas and information through presentations, as well as written and verbal formats. You will proactively identify potential issues before they escalate into significant challenges. Additionally, you will contribute innovative and strategic solutions to address problems and adapt to evolving processes while challenging conventional thinking. This position reports to the Client Success Manager and offers remote work flexibility.

Required Experience
  • Ability to manage multiple tasks efficiently
  • Proficient in data interpretation and presenting professional content to clients and colleagues
  • Analytical mindset with problem-solving capabilities
  • Familiarity with Salesforce and Smartsheets
  • Preferred knowledge of human capital management systems and HR/Payroll/Tax-related products
Key Responsibilities
  • Deliver exceptional service to our expanding client base, focusing on one-touch resolution
  • Identify opportunities for process enhancements and collaborate with product, management, and team members to implement improvements
  • Monitor client deliverables, including tax documentation and system modifications
  • Act as a subject matter expert for EES Tax Withholding services
Qualifications
  • Understanding of Agile methodologies
  • Technical proficiency
  • Empathetic approach towards clients
  • Collaborative spirit with the ability to connect ideas across internal and external platforms
  • Creative and inquisitive mindset – willing to challenge traditional methods and explore new opportunities
  • Determined and disciplined – optimistic about potential outcomes, resilient in the face of setbacks, and committed to challenging the status quo
What You Will Contribute

We value your willingness to share innovative and strategic solutions that address complex challenges and serve as a liaison to enhance processes and challenge existing paradigms, ultimately guiding the market reach of our products.

Benefits
  • Competitive compensation package with an annual performance-based bonus target of 5%
  • Accrual of 3 weeks of vacation from day one
  • 401K plan with a 4% company match and immediate vesting
  • Comprehensive health, dental, and vision insurance options
  • 5 sick days each calendar year
  • 12 paid company holidays and 2 paid volunteer days
Additional Information

At Experian, we celebrate individuality and prioritize our people. Our culture and workforce are key differentiators. We are committed to our people agenda, focusing on diversity, equity, and inclusion, work/life balance, professional development, authenticity, engagement, collaboration, wellness, and recognition. Experian has been recognized as a Great Place to Work in 24 countries, as well as a FORTUNE Best Company to Work For and a Glassdoor Best Place to Work (globally rated 4.4 stars). Explore Experian Life on social media or visit our Careers Site to learn more about our workplace culture.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is integral to Experian's identity, and our diverse workforce drives our success. We believe everyone can thrive at Experian and bring their authentic selves to work, regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you require accommodations due to a disability or special need, please inform us at your earliest convenience.

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