Director of Guest Services

1 week ago


Florence, Texas, United States Staccato 2011 Full time
Job Title: Director of Hospitality

We are seeking a seasoned hospitality professional to lead our team in delivering exceptional service to our members and visitors.

Job Summary

The Director of Hospitality will be responsible for shaping and nurturing a culture of exceptional service across our staff. This key role will oversee every facet of the member and visitor experience, ensuring a seamless hospitality integration with efficient business operations.

Key Responsibilities
  • Cultivate a Culture of Hospitality: Develop and instill a deep-rooted hospitality ethos throughout the organization, ensuring every staff member understands and embraces our commitment to exceptional service.
  • Member & Visitor Experience: Oversee and enhance the following aspects of the member and visitor journey: the check-in process, Retail and pro Shop operations, event hosting, and food and beverage services.
  • Ranch Operations: Coordinate with the Director of Operations to ensure an efficient operation that balances exceptional service with lean, effective business practices.
  • Sales Alignment: Foster a culture within the team that actively supports converting visitors into new members, reflecting our commitment to excellence and positively influencing their decision to join.
  • Strategic Leadership: Develop and implement strategic plans to elevate the hospitality experience at Staccato Ranch, aligning with the organization's broader goals.
  • Staff Training & Development: Lead training initiatives to promote a service-oriented culture and continuously enhance hospitality and customer service staff skills.
  • Feedback & Improvement: Monitor and respond to member and visitor feedback to drive continuous improvement in all hospitality-related areas.
Requirements
  • Experience: Minimum of 10 years in a senior hospitality or guest services role, with a strong track record in luxury or high-end environments.
  • Leadership: Proven ability to lead, inspire, and develop teams that deliver exceptional service while managing operational efficiency.
  • Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with members, guests, and staff.
  • Customer-Centric: A passion for creating outstanding customer experiences and a deep understanding of what it means to provide world-class hospitality.
  • Operational Acumen: Strong strategic planning and problem-solving skills, with a track record of balancing exceptional service delivery with lean operational practices.
What We Offer

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

We are an equal opportunity employer and welcome applications from diverse candidates.



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