Director of Guest Services
1 week ago
We are seeking a seasoned hospitality professional to lead our team in delivering exceptional service to our members and visitors.
Job SummaryThe Director of Hospitality will be responsible for shaping and nurturing a culture of exceptional service across our staff. This key role will oversee every facet of the member and visitor experience, ensuring a seamless hospitality integration with efficient business operations.
Key Responsibilities- Cultivate a Culture of Hospitality: Develop and instill a deep-rooted hospitality ethos throughout the organization, ensuring every staff member understands and embraces our commitment to exceptional service.
- Member & Visitor Experience: Oversee and enhance the following aspects of the member and visitor journey: the check-in process, Retail and pro Shop operations, event hosting, and food and beverage services.
- Ranch Operations: Coordinate with the Director of Operations to ensure an efficient operation that balances exceptional service with lean, effective business practices.
- Sales Alignment: Foster a culture within the team that actively supports converting visitors into new members, reflecting our commitment to excellence and positively influencing their decision to join.
- Strategic Leadership: Develop and implement strategic plans to elevate the hospitality experience at Staccato Ranch, aligning with the organization's broader goals.
- Staff Training & Development: Lead training initiatives to promote a service-oriented culture and continuously enhance hospitality and customer service staff skills.
- Feedback & Improvement: Monitor and respond to member and visitor feedback to drive continuous improvement in all hospitality-related areas.
- Experience: Minimum of 10 years in a senior hospitality or guest services role, with a strong track record in luxury or high-end environments.
- Leadership: Proven ability to lead, inspire, and develop teams that deliver exceptional service while managing operational efficiency.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with members, guests, and staff.
- Customer-Centric: A passion for creating outstanding customer experiences and a deep understanding of what it means to provide world-class hospitality.
- Operational Acumen: Strong strategic planning and problem-solving skills, with a track record of balancing exceptional service delivery with lean operational practices.
We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.
We are an equal opportunity employer and welcome applications from diverse candidates.
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