Guest Service Rep

2 months ago

Florence, United States Strand Hospitality Services Full time
Description

Join the La Quinta Inn & Suites by Wyndham Florence, a Strand Hospitality managed hotel

We offer competitive pay and benefits for our valued employees

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more

Job Summary

The Guest Service Representative provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests' needs. Provides information and services to the guest at the front desk of the hotel.

Duties and Responsibilities

The Guest Service Representative's responsibilities include, but are not limited to:
  • Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette.
  • Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
  • Makes reservations or modifies reservations as needed.
  • Follows hotel and/or brand standards related to guest interactions and reward programs.
  • Coordinates check-in and check-out procedures with multiple guests in line in a courteous and efficient, providing a positive experience for each guest.
  • Maintains guest privacy and safety by not sharing information about guests, to callers, walk-ins, or other guests.
  • Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a "need to know".
  • Assists sales team with pre-registration and blocking of rooms for groups.
  • Adheres to proper credit, check cashing, and cash-handling policies and procedures.
  • Tracks room status to ensure guests are assigned to vacant ready rooms.
  • Shares correct information regarding rooms, amenities, and hotel rules.
  • Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
  • Attends department meetings.
  • Communicates with Housekeeping and Maintenance regarding guest concerns or room preparation for rental.
  • Follows all safety and emergency procedures. Is aware of accident prevention policies.
  • Completes duties and confirms on shift checklist as assigned.
  • Various other duties as assigned by Supervisor.
Requirements
  • Hotel Guest Services Experience Preferred
  • Customer Service Experience Required
  • Ability to reason and make appropriate decisions in response to guest concerns
Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

Guest Service Representative Core Competencies
  • Guest Satisfaction
  • Strong Communicator/Listener
  • Problem Solver
  • Friendliness/Helpfulness
  • Coachability
Work Environment
  • Prolonged periods of standing at the hotel guest services desk
  • Frequent walking
  • Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
  • Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
  • Vision - must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance vision
  • Frequent lifting, carrying, pushing and pulling up to 15 lbs.
  • Occasional lifting, carrying, pushing or pulling up to 25 lbs.


It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

  • Guest Services Rep Full

    2 weeks ago

    Florence, United States Extended Stay Full time

    Extended Stay - 7350 Turfway Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Full

    4 weeks ago

    Florence, United States Extended Stay Full time

    Extended Stay - 40 Cavalier Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Service Rep

    2 months ago

    Florence, United States Strand Hospitality Services Full time

    Description Join the Days Inn by Wyndham Florence, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as...

  • Guest Service Representative

    2 weeks ago

    Florence, South Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, responding to their requests and needs in a timely and courteous manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide excellent...

  • Guest Service Representative

    2 weeks ago

    Florence, South Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, responding to their requests and needs in a timely and courteous manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide excellent...

  • Guest Service Representative

    2 weeks ago

    Florence, Kentucky, United States Drury Hotels Company, LLC Full time

    Drury Hotels Company, LLC is seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests and team members. Your responsibilities will include checking guests in and out, promoting company programs, maintaining guest records, and ensuring an exceptional guest...

  • Guest Service Representative

    1 month ago

    Florence, South Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, responding to their needs and requests in a timely and courteous manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide excellent...

  • Guest Service Representative

    6 days ago

    Florence, South Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative provides exceptional customer service to hotel guests, responding to their needs and requests in a timely and courteous manner. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAnswer incoming telephone...

  • Guest Service Representative

    1 month ago

    Florence, South Carolina, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative plays a vital role in ensuring a positive experience for our guests. As a key member of our front desk team, you will be responsible for providing exceptional customer service, responding to guest requests, and proactively anticipating their needs.Key ResponsibilitiesProvide warm and welcoming service to guests,...

  • Guest Services Representative

    4 weeks ago

    Florence, Kentucky, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and professional manner.Process...

  • Guest Services Representative

    4 weeks ago

    Florence, Colorado, United States Extended Stay America Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring their stay with Extended Stay America is comfortable and enjoyable. This role requires a strong commitment to delivering a high level of service, responding to guest requests, and resolving issues in a timely and professional...

  • Guest Services Representative

    2 weeks ago

    Florence, Kentucky, United States Extended Stay Full time

    At Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests with their needs, responding to requests in a timely and professional manner, and processing reservations and...

  • Guest Service Agent

    1 month ago

    Florence, United States Drury Hotels Company, LLC Full time

    Pay starting at $17.00 per hour depending on experience. Shift primarily from 3pm-11pm. Property Location: 7915 U.S. Highway 42 - Florence, Kentucky 41042 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for...

  • Guest Service Agent

    3 weeks ago

    Florence, United States Drury Hotels Company, LLC Full time

    Pay starting at $17.00 per hour depending on experience. Shift from 3pm-11pm. Property Location: 7915 U.S. Highway 42 - Florence, Kentucky 41042 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here...

  • Guest Service Agent

    7 months ago

    Florence, United States Peachtree Hospitality Management Full time

    This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement...

  • Hotel Guest Service Agent

    1 week ago

    Florence, United States Boyd Gaming Full time

    Job SummaryThe Hotel Guest Service Agent is responsible for providing exceptional service to guests, ensuring their stay is memorable and enjoyable. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide superior guest service, responding to guest inquiries...

  • Hotel Guest Service Agent

    1 month ago

    Florence, United States Boyd Gaming Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Service Agent to join our team at Belterra Casino Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide superior guest service, responding to...

  • Hotel Guest Services Supervisor

    2 weeks ago

    Florence, Oregon, United States Three Rivers Casino & Hotel Full time

    Job Title: Hotel Guest Services SupervisorJoin the Three Rivers Casino & Hotel team as a Hotel Guest Services Supervisor, where you will oversee the daily operations of the Hotel Front Desk and Gift Shop. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and that our team members are meeting our...

  • Hotel Guest Services Supervisor

    6 days ago

    Florence, Oregon, United States Three Rivers Casino & Hotel Full time

    Job Title: Hotel Guest Services SupervisorJob Type: Full-timeDescription:The Hotel Guest Services Supervisor is responsible for overseeing the daily operations of the Hotel Front Desk and Gift Shop, ensuring Team Members are meeting Three Rivers Casino and Resorts Service Commitments.Key Responsibilities:Supervise the Front Desk and Telephone Specialist Team...

  • Sales and Service Rep Sr

    4 days ago

    Florence, United States Clean Harbors Full time

    Sales and Service Rep (Hourly)   Safety-Kleen in Penrose, CO is looking for a Class B Route Driver (known internally as a Sales and Service Representative) to join their safety conscious team! In this position, you will be responsible for operating a Class B box truck to provide onsite service for parts washer machines and sell productions/services in a...