Director of Hospitality
2 weeks ago
We are seeking a seasoned hospitality professional to lead our team in delivering exceptional service to our members and visitors. As Director of Hospitality, you will be responsible for shaping and nurturing a culture of exceptional service across our staff, ensuring a seamless hospitality integration with efficient business operations.
Key Responsibilities:
- Cultivate a Culture of Hospitality: Develop and instill a deep-rooted hospitality ethos throughout the organization, ensuring every staff member understands and embraces our commitment to exceptional service.
- Member & Visitor Experience: Oversee and enhance the following aspects of the member and visitor journey: the check-in process, Retail and pro Shop operations, event hosting, and food and beverage services.
- Ranch Operations: Coordinate with the Director of Operations to ensure an efficient operation that balances exceptional service with lean, effective business practices.
- Sales Alignment: Foster a culture within your team that actively supports converting visitors into new members, every interaction with a visitor reflecting our commitment to excellence and positively influencing their decision to join.
- Strategic Leadership: Develop and implement strategic plans to elevate the hospitality experience at Staccato Ranch, aligning with the organization's broader goals.
- Staff Training & Development: Lead training initiatives to promote a service-oriented culture and continuously enhance hospitality and customer service staff skills.
- Feedback & Improvement: Monitor and respond to member and visitor feedback to drive continuous improvement in all hospitality-related areas.
Requirements:
- Experience: Minimum of 10 years in a senior hospitality or guest services role, with a strong track record in luxury or high-end environments.
- Leadership: Proven ability to lead, inspire, and develop teams that deliver exceptional service while managing operational efficiency.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with members, guests, and staff.
- Customer-Centric: A passion for creating outstanding customer experiences and a deep understanding of what it means to provide world-class hospitality.
- Operational Acumen: Strong strategic planning and problem-solving skills, with a track record of balancing exceptional service delivery with lean operational practices.
Benefits:
We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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