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Guest Services Coordinator

2 months ago

Florence, Kentucky, United States Homewood Suites by Hilton Florence Full time

Job Summary

We are seeking a highly skilled and professional Hotel Front Desk Clerk to join our team at Homewood Suites by Hilton Florence. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities

  • Guest Services
    • Welcome and greet guests, manage their information, and distribute room assignments and keys.
    • Answer general inquiries and provide information about hotel amenities, room rates, and available rooms.
    • Handle customer complaints and resolve issues in a professional and courteous manner.
  • Front Desk Operations
    • Manage front desk operations, including check-in, check-out, and key distribution.
    • Process guest payments and handle cash handling responsibilities.
    • Communicate with housekeeping to ensure guest rooms are ready and clean.
  • Administrative Tasks
    • Perform general bookkeeping tasks, including maintaining accurate and up-to-date guest account information.
    • Handle customer correspondence and respond to guest inquiries.

Requirements

  • Education and Experience
    • High school diploma or equivalent required.
    • 1 year of experience in the hospitality industry, preferably in a front desk or guest services role.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
    • Strong problem-solving and conflict resolution skills.
    • Ability to stand for long periods and work in a dynamic environment.

What We Offer

As a Hotel Front Desk Clerk at Homewood Suites by Hilton Florence, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest experiences and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.