Guest Service Agent
9 hours ago
Starting pay $16.50 and up depending on experience.
Property Location:
7915 U.S. Highway 42 - Florence, Kentucky 41042
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
- Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers (2023)
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.
Hiring Immediately
-
Hotel Guest Service Agent
1 day ago
Florence, Indiana, United States Boyd Gaming Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Service Agent to join our team at Belterra Casino Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide superior guest service,...
-
Guest Service Agent
13 hours ago
Florence, United States Drury Hotels Full timeStarting pay $16.50 and up depending on experience. Property Location: 7915 U.S. Highway 42 - Florence, Kentucky 41042 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT...
-
Guest Service Agent
5 months ago
Florence, United States Peachtree Hospitality Management Full timeThis position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement...
-
Guest Services Coordinator
1 week ago
Florence, Kentucky, United States Homewood Suites by Hilton Florence Full timeJob SummaryWe are seeking a highly skilled and professional Hotel Front Desk Clerk to join our team at Homewood Suites by Hilton Florence. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide warm and welcoming greetings...
-
Guest Services Representative
2 weeks ago
Florence, South Carolina, United States Towneplace Florence Full timeTowneplace Florence- Your Future AwaitsPosition Overview: The Guest Services Representative plays a crucial role in welcoming visitors with warmth and professionalism, managing inquiries, facilitating check-ins and check-outs, and securing room reservations.We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program,...
-
Guest Services Representative
2 weeks ago
Florence, South Carolina, United States Towneplace Florence Full timeTowneplace Florence- Your Future AwaitsPosition Overview: The Guest Services Representative plays a vital role in welcoming visitors with warmth and professionalism, managing inquiries, facilitating check-ins and check-outs, and securing room reservations.We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program,...
-
Guest Services Representative
2 weeks ago
Florence, South Carolina, United States Towneplace Florence Full timeTowneplace Florence- Your Future AwaitsPosition Overview: The Guest Services Representative plays a crucial role in welcoming visitors with professionalism and warmth, managing inquiries, facilitating check-ins and check-outs, and coordinating room reservations.Benefits Offered: We provide comprehensive Medical/Dental/Vision coverage, a generous Paid Time...
-
Customer Service Representative
2 weeks ago
Florence, South Carolina, United States Jim Stewart - State Farm Agent Full timeJob OverviewPosition Summary:Are you a proactive and customer-focused individual? Do you thrive in environments where you can engage with clients? A career with a State Farm independent contractor agent could be the ideal opportunity for you. State Farm agents are dedicated to providing comprehensive insurance and financial solutions.Key...
-
Customer Service Representative
4 months ago
Florence, United States Benjamin Spencer - State Farm Agent Full timeBenefits: 401(k) matching Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Guest Service Agent
1 day ago
7915 US Highway 42, Florence, KY 41042 Drury Hotels Full timeStarting pay $16.50 and up depending on experience.Property Location:7915 U.S. Highway 42 - Florence, Kentucky 41042You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN...
-
Reservations Agent
2 months ago
Florence, United States Homewood Suites by Hilton Florence Full timeDescription Are you passionate about creating memorable experiences for guests from all around the world? Homewood Suites by Hilton Florence in Florence, KY is seeking a dedicated Reservations Agent to join our team. As part of our dynamic and customer-focused environment, you will play a pivotal role in ensuring each guest's stay is exceptional. You will be...
-
Guest Services Rep
2 months ago
Florence, United States Vista Host Full time**POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...
-
Guest Services Manager
2 weeks ago
Florence, Kentucky, United States Hilton Cincinnati Airport Full timeGuest Services Manager Job DescriptionThe Guest Services Manager is accountable for delivering exceptional leadership and direction to ensure that outstanding customer service is consistently provided. This position involves supervising front desk activities and assisting the team in creating remarkable guest experiences.Effectively communicate with team...
-
Guest Services Associate
2 weeks ago
Florence, South Carolina, United States Microtel Inn and Suites Full timeJob OverviewGuest Services AssociateAs a Guest Services Associate, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in experience. Your role will involve registering guests, providing information about accommodations, and processing payments. You will also assist with check-outs, clarify billing inquiries, and...
-
Guest Services Associate
2 weeks ago
Florence, United States Boyd Gaming Full timePosition OverviewThe Guest Services Associate plays a crucial role in delivering exceptional service to both our internal and external clientele. This position is dedicated to ensuring a warm welcome and outstanding assistance to visitors at our establishment.Key ResponsibilitiesDeliver Exceptional Service: Provide high-quality service to all guests,...
-
Guest Services Associate
2 weeks ago
Florence, United States Boyd Gaming Full timePosition Overview The Guest Services Associate plays a crucial role in delivering exceptional service to all guests and patrons. This position is essential for creating a welcoming atmosphere and ensuring a pleasant experience for everyone visiting the establishment. Key Responsibilities Provide outstanding customer service to both internal and...
-
Guest Services Representative
2 weeks ago
Florence, Alabama, United States The Stricklin Hotel Full timeGuest Services Representative Position at The Stricklin HotelThe Stricklin Hotel is seeking a courteous and professional Guest Services Representative to deliver exceptional experiences to our valued guests. In this role, you will be responsible for welcoming guests, managing reservations, allocating rooms, and addressing any inquiries to ensure a memorable...
-
Front Desk Agent
3 months ago
Florence, United States Hyatt Place Florence Downtown Full timeRaines Co. - Your Future is NowPosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a...
-
Front Desk Agent
4 months ago
Florence, United States Fairfield Inn & Suites Florence I-20 Full timeJob DescriptionJob DescriptionRaines Co. - Your Future is NowPosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus...
-
Front Desk Agent
4 months ago
Florence, United States Towneplace Florence Full timeRaines Co.- Your Future is NowPosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join...