ServiceNow Implementation Specialist

3 weeks ago

Washington, United States BRMi Full time

Overview

BRMi is seeking a skilled ServiceNow Implementation Specialist to join our team and support a federal customer's enterprise ServiceNow implementation. As part of an Agile DevSecOps team, the successful candidate will design and build applications focusing on usability, user experience (UX), test-driven development, and design within their applications. Key responsibilities include custom application development, administration of the ServiceNow HRSD module, operations and maintenance of the ServiceNow HRSD platform, automation and orchestration, troubleshooting and support, championing ServiceNow development best practices, and guiding junior team members.

Responsibilities:

  • Custom Application Development: Build custom applications on the ServiceNow platform tailored to specific organizational needs.
  • Administration of the ServiceNow HRSD module.
  • Operations and maintenance of the ServiceNow HRSD platform, including upgrades and enhancement of existing ServiceNow application configurations, and identification and resolution of application defects.
  • Automation and Orchestration: Develop workflows, scripts, and integrations to automate routine tasks, streamline processes, and enhance the platform's overall efficiency.
  • Troubleshooting and Support: Providing expert-level troubleshooting for complex ServiceNow issues, ensuring minimal downtime and rapid resolution.

Requirements:
  • 7+ years of industry experience, including developing in low-code platforms.
  • 5+ years of work experience specific to ServiceNow application configuration and development.
  • Extensive knowledge in ITIL and ITSM processes.
  • Experience with HRSD module.
  • Proven ability in problem-solving, process improvement, and change management.
  • Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals.
  • ServiceNow Certified System Administrator.

Estimated Salary: $120,000 - $150,000 per year

About BRMi:
BRMi is an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

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