Front Desk Representative

2 days ago


SaintBauzilledePutois, Occitanie, United States KOLTER HOSPITALITY GROUP Full time
Job Title: Front Desk Clerk

Join Kolter Hospitality Group as a Front Desk Clerk and be part of a dynamic team that delivers exceptional guest experiences.

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Embassy Suites Sarasota. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, processing check-ins and check-outs, and ensuring a smooth and welcoming experience for all.

Key Responsibilities:
  • Process guest check-ins and check-outs in a timely and efficient manner
  • Provide exceptional customer service and respond to guest inquiries and requests
  • Manage hotel services, features, and room amenities
  • Follow hotel rate structures, discounts, and sell/upsell strategies
  • Perform cashiering tasks, including bill/invoice settlement and posting charges
  • Know and carry out specified duties in response to fire alarms, guest medical emergencies, and security threats
  • Cancel room reservations according to policy
  • Report any items in need of repair
  • Follow all safety procedures while working
Requirements:
  • Ability to work weekends and report to work on time and in proper uniform
  • Knowledge and/or ability to operate a computer and reservation system
  • Customer service or hospitality experience a plus
  • Ability to stand/walk for up to 8 hours and occasional lifting, pushing, and pulling
What We Offer:

Kolter Hospitality Group is an Equal Employment Opportunity Employer and a drug-free workplace. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.

Pre-employment drug test and background check required.



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