Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Enterprise Engineering Services. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met with the highest level of quality and professionalism.
Key Responsibilities:
Install and configure hardware and software to meet client requirements
Respond to tickets in a timely manner, following Service Level Agreement (SLA) guidelines
Collaborate with our Service Desk, Documentation, Remote Monitoring/Management, and other system software to accept and resolve L1 and L2 service requests, incidents, and problems
Document and track all steps taken to resolve issues
Escalate desktop, network, and server infrastructure service tickets to ensure service levels are maintained
Create and document service management procedures and standards to ensure engineering best practices are maintained
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Set up new workstations for users, deploying equipment and creating Active Directory accounts
Requirements:
Bachelor's Degree in Computer Science or Associate Degree plus two years of technical support experience
Excellent customer service skills and verbal and written communication skills
Solid understanding of computers, networks, and software
Experience using MS Office applications: Word, Excel, Outlook
High attention to detail and ability to work in a fast-paced environment
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
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