Dispatch Operations Coordinator

1 week ago


Southfield, Michigan, United States PACE Southeast Michigan Full time
Responsibilities
  • Trips Scheduling: Dispatch transportation trips to drivers through the Ecolane System, ensuring timely and efficient service to program participants.
  • Schedule Management: Assist the Transportation Manager in planning and managing the transportation schedule with other team members, considering participant needs and vehicle availability.
  • Communication: Communicate effectively with staff, drivers, and participants regarding trip schedules, cancellations, and special instructions.
  • Data Entry: Accurately record and report customer feedback, complaints, and unusual occurrences using the Report of Irregularity Form and Customer Feedback Form.

Requirements: High School Diploma or GED, valid Michigan CDL license Class B with Passenger endorsement, current CPR card, excellent communication skills, proficiency in Outlook, Word, and Excel, and three years' work experience in a related field.



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