Customer Service Representative Associate

1 week ago


Highland Lake, United States Optum Full time
Customer Service Representative Associate

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people around the world. As a Customer Service Representative Associate, you'll play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.

Key Responsibilities:
  • Provide exceptional customer service and support to our clients
  • Meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer inquiries and resolve issues in a timely and professional manner
Requirements:
  • High School Diploma or equivalent
  • 1+ years of customer service experience analyzing and solving customer problems
  • Basic proficiency with Windows PC applications and ability to learn new systems
  • Ability to work 100% onsite at our service center
Preferred Qualifications:
  • Ability to navigate multiple computer systems while on the phone
  • Ability to multitask and understand complex products and benefits
Work Environment:

Our service center environment is fast-paced and dynamic, with moderate noise levels due to representatives talking, computers, printers, and floor activity.

Compensation and Benefits:

We offer a competitive hourly rate of $23.94 per hour, as well as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution.

At Optum, we're committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a positive impact on the communities we serve.



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