Customer Service Representative
7 days ago
Job Summary
As a key member of the Basler Electric Company team, the Customer Service Salesperson will be responsible for providing exceptional service to customers, ensuring their needs are met and exceeded. This role requires strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision.
Key Responsibilities
- Utilize a mainframe business system to efficiently process customer requests, fulfill contracts, and maintain accurate documentation.
- Develop a thorough understanding of Basler Electric Company's products, applications, and manufacturing processes to effectively address customer inquiries.
- Maintain confidentiality of company and customer records, adhering to established policies and procedures.
- Address incoming customer inquiries for a defined region, providing timely and accurate responses.
- Administer commission schedules, coordinate customer cases, and negotiate product returns or credit issuance as needed.
- Ensure credit holds are controlled and collections are addressed to support the company's cash flow.
- Collaborate with sales representatives, customers, and colleagues to resolve issues and meet customer needs.
- Pursue opportunities for continuous improvement within Basler Electric Company's processes and procedures.
- Present a professional appearance and demeanor at all times, representing the company in a positive light.
- Travel to customer locations, manufacturing plants, or other business-related destinations as required.
Requirements
- Associate's degree in business or equivalent experience.
- Minimum 2 years of customer service experience or equivalent experience.
- Strong analytical and problem-solving skills.
- Ability to work with minimal daily direction and travel up to 10% of the time.
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