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Front Desk Representative

2 months ago

Laguna Beach, California, United States JC Resorts Full time
Front Desk Agent

Surf & Sand Resort, a renowned property of JC Resorts, is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As a key member of our team, you will be responsible for ensuring seamless check-ins, addressing guest inquiries, and maintaining a warm and welcoming atmosphere.

Key Responsibilities:

  • Attend to arriving and departing guests, providing personalized service and resolving any issues promptly.
  • Process guest registrations, assignments, and check-outs, ensuring accuracy and efficiency.
  • Handle guest requests, complaints, and feedback, escalating issues to management as needed.
  • Stay up-to-date on hotel information, including rates, promotions, and amenities, to provide informed recommendations to guests.
  • Develop a working knowledge of the local area, providing guests with information on nearby attractions, services, and points of interest.
  • Collaborate with other departments, such as Bell Stand and Security, to ensure seamless guest experiences.
  • Maintain a clean and organized workspace, adhering to hotel standards and protocols.

Requirements:

  • High school diploma or equivalent required.
  • Minimum one year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Computer literacy and proficiency in hotel software systems.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.

About JC Resorts:

JC Resorts is a leading hospitality company, committed to delivering exceptional guest experiences and fostering a culture of excellence. Our properties, including Surf & Sand Resort, have received numerous awards and accolades for their outstanding service and amenities.