Front Desk Customer Service Representative

4 weeks ago


Laguna Woods, California, United States Goldfish Swim School Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our students and their families.

Key Responsibilities:
  • Provide exceptional customer service to students, parents, and staff
  • Process student registrations and manage sales transactions
  • Schedule and manage birthday/pool parties and supervise private party staff
  • Resolve customer concerns and complaints in a professional and timely manner
  • Assist with purchases of merchandise and vending
  • Monitor the Snack Shack area and provide guidance to Snack Shack staff
  • Perform administrative tasks, including updating informational displays and responding to email correspondence
  • May be required to work as a lifeguard or swim instructor after proper training
Requirements:
  • High school diploma or equivalent required; some college preferred
  • Two years of previous customer service and/or administrative office experience required
  • Intermediate level computer skills required, including proficiency in Word, Excel, and other software systems
  • CPR, First Aid, and AED certification can be provided during training if not currently certified
Work Environment:

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Goldfish Swim School is an independently owned and operated franchise. Each franchisee is the employer at each Goldfish Swim School location, and wages, benefit programs, and terms and conditions of employment may vary at each location.



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