Customer Experience Ambassador

12 hours ago


Baltimore, Maryland, United States Orangetheory Fitness Full time

We are seeking a highly skilled Customer Experience Ambassador to join our team at Orangetheory Fitness. As a key member of our front-of-house operations, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members and guests.

This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work well under pressure. If you have a passion for delivering world-class customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply.

About the Role

The Customer Experience Ambassador will play a critical role in maintaining a welcoming and inclusive studio environment, providing premium customer service, and supporting sales efforts. This includes:

  • Providing effective and timely communication to management regarding customer service issues;
  • Maintaining a positive, empathetic, and professional attitude towards our members;
  • Greeting members and guests promptly, enthusiastically, and with a smile to create a friendly and positive experience;
  • Exceeding monthly personal sales expectations established by Area Manager;
  • Establishing and maintaining an effective referral program;
  • Leading Orangetheory Fitness studio tours with prospective and current program holders;
  • Ensuring smooth onboarding experience for new members.
Requirements

To be successful in this role, you will need to possess:

  • Previous customer service experience with strong communication skills;
  • Excellent customer service skills;
  • Solid verbal and written communication skills required;
  • Able to multitask in a busy environment;
  • Functional computer skills required - MS Office programs, internet, basic computer software use;
  • High school diploma preferred;
  • Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude).
Benefits

We offer a competitive salary and a range of benefits, including:

  • $45,000 - $55,000 per year, depending on experience;
  • Bonus based on performance;
  • 401(k) matching;
  • Competitive health insurance package;
  • Dental insurance;
  • Vision insurance;
  • Wellness resources;
  • Employee discounts;
  • Free uniforms;
  • Paid time off;
  • Opportunity for advancement;
  • Training & development opportunities.


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