Customer Experience Ambassador
12 hours ago
We are seeking a highly skilled Customer Experience Ambassador to join our team at Orangetheory Fitness. As a key member of our front-of-house operations, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members and guests.
This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work well under pressure. If you have a passion for delivering world-class customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply.
About the RoleThe Customer Experience Ambassador will play a critical role in maintaining a welcoming and inclusive studio environment, providing premium customer service, and supporting sales efforts. This includes:
- Providing effective and timely communication to management regarding customer service issues;
- Maintaining a positive, empathetic, and professional attitude towards our members;
- Greeting members and guests promptly, enthusiastically, and with a smile to create a friendly and positive experience;
- Exceeding monthly personal sales expectations established by Area Manager;
- Establishing and maintaining an effective referral program;
- Leading Orangetheory Fitness studio tours with prospective and current program holders;
- Ensuring smooth onboarding experience for new members.
To be successful in this role, you will need to possess:
- Previous customer service experience with strong communication skills;
- Excellent customer service skills;
- Solid verbal and written communication skills required;
- Able to multitask in a busy environment;
- Functional computer skills required - MS Office programs, internet, basic computer software use;
- High school diploma preferred;
- Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude).
We offer a competitive salary and a range of benefits, including:
- $45,000 - $55,000 per year, depending on experience;
- Bonus based on performance;
- 401(k) matching;
- Competitive health insurance package;
- Dental insurance;
- Vision insurance;
- Wellness resources;
- Employee discounts;
- Free uniforms;
- Paid time off;
- Opportunity for advancement;
- Training & development opportunities.
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