Resident District Manager

1 month ago

Baltimore, Maryland, United States Flik Hospitality Group Full time

Job Summary

As a Resident District Manager with Flik Hospitality Group, you will serve as the primary point of contact for our clients and lead the team to achieve operational and financial goals. You will provide planning and direction within your account to ensure successful execution and maintain strong client relationships.

Key Responsibilities:

  • Lead and manage a team to provide top-notch service to clients, students, and the community.
  • Drive and develop self and team towards building strong relationships with clients and achieving key performance indicators (profitability, safety, employee engagement, etc.).
  • Participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Ensure decisions are weighed for risk/reward and short/long-term implications while gathering input from team members and partners.
  • Cultivate a culture of transparency, understanding, education, safety, and accountability at the account.
  • Serve as the representative/brand ambassador within the district and community; attend key client and community events.
  • Ensure the needs of clients are met or exceeded, retain the account, find cross-sell opportunities, and assist in the rebid process as directed.
  • Support functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary.
  • Ensure adherence to local, state, federal, and company policies, and conduct unit audits to ensure conformance for key areas (e.g. food storage, sanitation).
  • Maintain compliance regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time.
  • Champion development within the account; conduct performance evaluations, along with succession planning, and have a full understanding of all roles within the operation.
  • Own the financial results for the account, and work with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.

Required Qualifications:

  • Minimum educational requirements and relevant work experience.
  • Preferred Qualifications:
  • Bachelor's degree and a minimum of three (3) years of management experience, preferably in food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services area.
  • Proficient in all aspects of food service management with a proven track record of success.
  • Has a consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies.
  • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
  • Champions the inclusive approach, and is proactive, positive, professional, and resilient.
  • Excellent computer skills and proficiency with Microsoft Office Suite and POS software.
  • Occasional travel required in this position.

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