Community Donations Director

2 weeks ago


Baltimore, Maryland, United States Savers Full time

About Us

Savers is a leading thrift operator in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where secondhand is second nature. Our mission is to provide value-priced pre-owned clothing, accessories, and household goods while supporting local nonprofit organizations.

Job Overview

We are seeking a highly skilled Community Donations Director to oversee the day-to-day functions of our Community Donation Center. The successful candidate will be responsible for managing a team of Community Donation Center Ambassadors, promoting brand awareness in their community, and developing relationships with local organizations to partner with Savers.

Key Responsibilities

  • Ensure the Community Donation Center is organized, clean, safe, and welcoming
  • Manage donation flow from the CDC into the production room to facilitate a manageable supply flow
  • Engage with customers and donors to promote Savers' brand and values
  • Plan, track, and measure donation goals and results
  • Leverage Voice of the Customer Program to improve donor satisfaction

Leadership and Development

The Community Donations Director will lead, direct, and supervise the work of CDC Ambassadors, planning staffing needs, recruiting, selecting, and training new ambassadors. They will regularly interact, train, coach, and counsel the team, providing recognition and candid feedback while addressing complaints and solving issues.

Required Skills and Qualifications

  • Excellent presentation skills
  • Mathematical skills
  • Ability to communicate well in both verbal and written forms
  • Ability to observe, assess, and coach the work of others
  • Proficient in all Microsoft Office applications

Benefits

  • Paid Time Off: Sick Pay, Vacation Pay
  • Paid vacation time begins accruing on hire date
  • Accrual rate ranges from 0.019 to 0.038 per regular hour worked
  • Holiday Pay: Based on position and full-time/part-time status
  • Team member discounts: Up to 50% off store merchandise
  • Flexible spending accounts: Use pre-tax dollars for eligible health and day care expenses
  • Employee Assistance Program (EAP): A suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
  • Life insurance: Company-provided peace of mind and the option to purchase a supplemental plan
  • Annual Bonus, Performance Merit Increases, Disability Insurance, Parental Leave

Location

This role is based at our Brooklyn Park, MD location, and occasional travel may be required. We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.



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