Customer Service Representative

1 month ago


Baltimore, Maryland, United States Harbor Freight Tools Full time
About the Role:

A valued member of our high-performing team, the Retail Sales Associate (part-time) is empowered to deliver exceptional customer experiences. As a key contributor to our store's success, you will be equipped with the knowledge and skills to excel in this role.

The anticipated hourly rate for this position is $16.50, depending on location, knowledge, skills, education, and experience. Our comprehensive benefits package includes medical, dental, vision, basic life insurance, and short-term disability coverage. Eligible associates can also participate in our 401(k) plan and accrue paid time off up to 152 hours per year.

Enjoy respectful schedules during operating hours of 6am-10pm.

Why You'll Thrive:
  • People-first culture
  • Paid time off
  • Associate discounts
  • Medical/Dental/Vision Insurance
  • Company-matched 401(K)
  • Respectful scheduling
  • Closed on major holidays
  • Stable employment with a growing company
  • Clear path to promotion with full-time opportunities
Key Responsibilities:
  • Provide exceptional customer experiences
  • Handle various sales transactions
  • Encourage customers to participate in company programs
  • Maintain a safe, clean, and organized store
  • Other duties as assigned
Requirements:

Who You Are:
  • Must be at least 18 years old
  • Ability to communicate clearly with customers and associates
  • Ability to work evenings, weekends, and holidays as needed
  • Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up/down a ladder
  • Ability to intermittently lift, push, and/or pull up to 50 pounds, and stand/move for entire shift
About Harbor Freight Tools:

We're a 45-year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,500 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

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