Guest Services Operations Coordinator

2 weeks ago


Fort Myers, Florida, United States Brightwater Lagoon Full time

Join the Brightwater Lagoon Team We are excited to expand our workforce and are looking for enthusiastic individuals to help us deliver an unforgettable lagoon experience. If you have a passion for hospitality and a commitment to excellence, we invite you to consider the role of Guest Services Operations Coordinator.

POSITION SUMMARY: The Guest Services Operations Coordinator is essential in facilitating seamless guest interactions, encompassing ticketing, equipment rentals, and various recreational activities. In this role, you will connect with visitors, respond to their questions, and foster a welcoming atmosphere.

KEY RESPONSIBILITIES:

  • Provide outstanding customer service
  • Process ticket sales, rentals, and activity bookings
  • Assist guests with their inquiries and ensure adherence to safety policies
  • Conduct transactions with honesty and accuracy
  • Collaborate with other teams as necessary
  • Follow safety guidelines diligently

QUALIFICATIONS:

  • High school diploma or equivalent preferred
  • Experience in guest services is a plus
  • Dependable with a positive demeanor
  • Excellent verbal communication skills
  • Willingness to work flexible hours
  • Able to work outdoors in varying weather conditions
  • Capable of lifting items up to 50 lbs

PERKS:

  • Flexible scheduling options
  • Access to employee support programs
  • Exclusive employee discounts


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