Guest Services Representative

2 weeks ago


Fort Myers, Florida, United States Auro Hotels Full time

Position Title: Front Desk Agent

Job Category: Front Office

Requisition Number: FRONT02709

Location: Not specified

Overview:

The Residence Inn by Marriott Sanibel/Ft Myers is on the lookout for an enthusiastic Front Desk Agent/Relief Night Audit to join our vibrant team. We offer competitive compensation based on experience, and we require candidates to have flexible availability, including nights and weekends.

Key Responsibilities:

  1. Welcome guests warmly with a genuine smile and maintain eye contact.
  2. Utilize a positive and clear communication style to listen to guest inquiries and respond effectively.
  3. Implement operational and sales strategies to optimize occupancy rates and enhance revenue.
  4. Provide accurate information about hotel amenities and services to guests.
  5. Manage cash transactions in accordance with accounting standards.
  6. Foster effective communication within the Front Office and across all hotel departments.
  7. Stay informed about front office operations and hotel-wide issues, and participate in scheduled meetings.
  8. Follow safety and security protocols, responding appropriately to emergencies and addressing hazards promptly.
  9. Safeguard guest information and manage guest room keys with diligence.
  10. Efficiently handle the registration process, ensuring all guest details are accurately recorded.
  11. Complete check-out procedures and maintain organized registration records.

Work Schedule:

Full-time positions are available, requiring a minimum of 30 hours per week with flexible availability.

Qualifications:

Education: High school diploma or equivalent preferred.

Experience: A minimum of 1 year of prior experience as a Front Desk Agent in a branded hotel is required.

Language Skills: Proficiency in English is necessary.

Equal Opportunity Employer: Auro Hotels is committed to diversity and inclusion in the workplace. All applicants will undergo background and substance abuse screening prior to employment offers.



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