TRP Service Manager

3 weeks ago

Renton, Washington, United States PACCAR Winch Full time
Job Title: TRP Service Manager

At PACCAR, we are seeking a highly skilled and experienced TRP Service Manager to join our team. As a TRP Service Manager, you will be responsible for leading the North American aftermarket service expansion strategy, optimizing the service experience across the TRP network.

Key Responsibilities:
  • Lead and manage existing service programs, monitoring dealer utilization, promoting expansion opportunities, and conducting training as needed.
  • Grow the TRP service product offering through dealer feedback, market research, product gap assessments, and customer need.
  • Support PACCAR Parts' global short- and long-term marketing initiatives by increasing service loyalty.
  • Collaborate with PACCAR Dealer Development, PACCAR Dealers, and ISP to manage sponsorship agreements and seek out new service partners in line with our growth initiatives.
  • Manage budget and financial forecast for department programs.
Requirements:
  • Proven ability to create a vision and lead teams to achieve beyond planned results.
  • Proven record of success managing and implementing marketing programs, communications campaigns, and business strategies.
  • Proven use of data visualization and presentation tools to prepare executive summaries, dashboards, and training to help sales and marketing leaders understand current market conditions.
  • Proven experience managing P&L performance and delivering value to the business.
  • Proven ability to work in a fast-paced, collaborative, and time-sensitive business environment.
  • Proficiency in Microsoft Office applications, with emphasis on Word, PowerPoint, and Excel, as well as data analytics and visualization applications.
  • Bachelor's degree in business, marketing, organizational development, or a related field required. Master's degree a plus.
  • 7 years of experience in commercial aftermarket sales, marketing, product management, or operations role required.
  • 2 years of experience leading people desired.
  • Prior project management experience required.
  • Knowledge of truck components, aftermarket sales, and parts distribution.
  • Outstanding verbal and written communication skills are essential. Must have excellent presentation and influencing abilities.
  • Six Sigma Belt with DFSS or TDFSS experience desired.
  • Ability to travel up to 50% (domestic/international) required and must be able to travel without restrictions.
  • Proven ability to work in a fast-paced, team-oriented, and time-sensitive business environment.
  • Proficiency in Microsoft Office applications required. Data analytics and visualization applications experience a plus.
Additional Information:

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. PACCAR Parts is an E-Verify Employer. PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.

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