Customer Success Manager

4 weeks ago


Scottsdale, Arizona, United States CDM Media USA Full time
Job Description

CDM Media USA is a leading global B2B technology marketing, events, and media firm that specializes in engagement with C-level executives.

We offer a unique opportunity to work with a close-knit team in a collaborative setting, managing relationships with CDM Media's event program sponsors and delegates who attend our wide and varied industry events.

The Customer Success Manager is responsible for managing expectations, executing program and event deliverables, and building strong relationships with CDM Media's growing client base through efficient management.

Key Responsibilities:

  • Client champion, overseeing and driving their involvement in assigned events.
  • Main liaison for clients from contract signature through to event delivery
  • Collection of deliverables for sponsors for assigned events, including content for the sessions they will be running and gathering attendee information.
  • Collection of meeting selections and creation of personalized client itineraries
  • Day to day management of all client relationships for assigned events.
  • Successful planning, management and onsite deployment of assigned events.
  • Champion of sponsor best practices and briefing of all attending sponsor executives
  • Ongoing sales support to the sales team
  • Hotel and venue sourcing for assigned events, from RFP phase to contract negotiation
  • Successful planning and on-site execution of assigned events from a client services or event management perspective
  • Hotel liaison, including management of rooming list, generation of BEOs, and assignment of key concessions
  • Attending our events in various locations

Requirements:

  • Significant hands-on event management experience
  • Creative communication skills – verbally and written
  • Sales team support and internal communications
  • Strong organization and prioritization skills
  • Collaborative team player, strong under pressure but can also work independently where needed
  • Must be detail-oriented, organized, and able to manage multiple projects efficiently on different timelines
  • Desire to work with a close-knit team in a collaborative setting and independently where necessary
  • Comfortable communicating with corporate executives daily

The package includes:

A very competitive salary

15 days' vacation, plus Winter Holiday vacation days over the holiday season and 9 Federal holiday days

An additional day of holiday for your birthday when it falls on a weekday

Health & Dental benefits

401(k) plan

Opportunity for both Europe and USA travel



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