Guest Services Representative

2 weeks ago


Park City, Utah, United States Vail Resorts Full time
Embark on a Memorable Journey

Experience the beauty of the mountains while working in a dynamic environment. Whether you are familiar with snowy landscapes or are new to them, this role allows you to explore a passion for the outdoors while fostering meaningful relationships with colleagues and visitors from diverse backgrounds.

With numerous resorts across multiple continents, you have the opportunity to engage for a season or establish a long-term career. From your first day, you will benefit from competitive compensation, complimentary passes, free ski and snowboard lessons, substantial retail discounts, and opportunities for personal growth through our premier training and development program, alongside wellness benefits to support your success.

Employee Benefits

• Ski/Mountain Perks: Complimentary passes for staff, discounted lift tickets for friends and family, and free ski lessons

• Additional employee discounts on accommodations, dining, equipment, and transportation

• 401(k) Retirement Plan

• Employee Assistance Program

• Comprehensive training and professional development

• Referral Program

For more details, please refer to the Benefits Eligibility Summary.

Position Overview:

As a Front Desk Agent, you serve as the welcoming face of the hotel, being the initial point of contact for all guests and ensuring their stay is unforgettable. This position is an excellent entry point into the hospitality industry, offering significant potential for career advancement.

Position Details:
  • Outlet: Grand Summit Hotel, Silverado & Sundial
  • Housing: May Be Available
  • Expected Pay Range: $22.04 / hour
  • Shift & Schedule Availability: Full Time & Part Time
  • Skill Level: Entry, Intermediate
Key Responsibilities:
  • Engage directly with customers
  • Facilitate guest check-ins and check-outs
  • Manage phone inquiries
  • Address all customer needs
  • Maintain a professional appearance and demeanor at all times
  • Assist in resolving billing discrepancies
  • Perform other assigned duties
Qualifications:
  • Fluency in English is required
  • Friendly demeanor with strong interpersonal skills
  • Proficient computer skills
The anticipated pay range is $22.04 per hour. This reflects the compensation we expect for this role, with individual pay decisions based on various factors.

Vail Resorts is committed to equal opportunity employment. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

  • Park City, Utah, United States Vail Resorts Full time

    Craft an Unforgettable Guest Experience Embrace the beauty of the mountains while working in a vibrant environment. Whether you are experiencing snow for the first time or have a lifelong passion for winter sports, this role offers a chance to ignite (or reignite) your love for the outdoors while fostering meaningful relationships with guests and colleagues...


  • Park City, Utah, United States HYATT Hotels Full time

    Job SummaryThe Guest Services Agent plays a vital role in creating a positive first impression for our guests. As a key member of our team, you will be responsible for safely and efficiently relocating guest automobiles to designated parking locations. This requires precise communication and coordination with the hotel's guest services and knowledge of daily...


  • Park City, Utah, United States Vacasa Full time

    About the RoleWe are seeking a highly skilled and motivated Guest Services Specialist to join our team at Vacasa. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our guests and owners.Key ResponsibilitiesAct as the primary point of contact for guests, vendors, and owners, providing personalized...


  • Brigham City, Utah, United States Hampton Inn & Suites, Brigham City Full time

    Position OverviewWe are looking for a dedicated and customer-oriented hotel front desk representative to enhance our guest services team at Hampton Inn & Suites, Brigham City. Your role will involve welcoming guests, managing their accounts, addressing inquiries, and resolving complaints to ensure an outstanding experience for every visitor. You should...


  • Park City, Utah, United States Vail Resorts, Inc. Full time

    Job Summary:Vail Resorts, Inc. is seeking a highly motivated and detail-oriented Spa Guest Attendant to join our team. As a Spa Guest Attendant, you will be responsible for providing exceptional guest service and ensuring the cleanliness and maintenance of our spa facilities.Key Responsibilities:Monitor and maintain the cleanliness and organization of the...


  • Park City, Utah, United States Vail Resorts Full time

    Job Summary:The Spa Guest Attendant plays a vital role in ensuring the exceptional guest experience at Vail Resorts. As a key member of our team, you will be responsible for maintaining the cleanliness and organization of the spa facilities, providing top-notch customer service, and ensuring that our guests feel pampered and relaxed.Key...


  • Park City, Utah, United States Hotel Park City Ruth's Chris Steak House Full time

    Position OverviewHotel Park City, a distinguished member of the Autograph Collection Hotels by Marriott International, is in search of a meticulous and service-focused Bell Attendant.As a Bell Attendant, you will play a vital role in our operations, often serving as the initial and final point of contact for our esteemed guests.Your responsibilities will...


  • Park City, Utah, United States Goldener Hirsch Full time

    Job OverviewAs a pivotal member of our team, the Bellperson plays a crucial role in shaping the guest experience at Goldener Hirsch Inn and Residences. Your friendly demeanor and efficient service will ensure that every guest feels welcomed and valued from the moment they arrive.Key ResponsibilitiesLuggage Assistance: Facilitate the transportation of guests'...


  • Park City, Utah, United States Hotel Park City Ruth's Chris Steak House Full time

    Position OverviewHotel Park City, a proud member of the Autograph Collection Hotels by Marriott International, is in search of a meticulous and service-driven Bell Attendant.As a vital part of our hospitality team, Bell Attendants serve as the initial and final point of contact for our esteemed guests, ensuring a memorable experience throughout their...


  • Park City, Utah, United States Goldener Hirsch Full time

    Job OverviewAt Goldener Hirsch, we pride ourselves on delivering exceptional hospitality experiences. As a Bellperson, you will play a pivotal role in ensuring our guests feel welcomed and valued from the moment they arrive.Key ResponsibilitiesLuggage Assistance: Efficiently transport guests' luggage to and from their accommodations, ensuring a seamless...


  • Park City, Utah, United States HYATT Hotels Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in ensuring exceptional customer experiences at our esteemed establishment. This position encompasses a variety of responsibilities that are crucial for the smooth operation of the front desk.Key ResponsibilitiesOversee daily front desk operations, ensuring efficiency and high standards of...

  • Guest Services Aide

    2 weeks ago


    Park City, Utah, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Room Attendant at Marriott Hotels & Resorts, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay. Your responsibilities will include:Responding promptly to requests from guests and other departments to enhance their experience.Identifying and reporting maintenance issues in both public areas and guest...


  • Park City, Utah, United States Hotel Park City Ruth's Chris Steak House Full time

    Position OverviewHotel Park City, a distinguished member of the Autograph Collection Hotels by Marriott International, is in search of a meticulous and service-driven Bell Attendant.As a vital part of our hospitality team, Bell Attendants serve as the initial and final touchpoints for our guests, ensuring a seamless experience throughout their stay.Key...


  • Park City, Utah, United States Goldener Hirsch Full time

    Job OverviewAt Goldener Hirsch Inn and Residences, we pride ourselves on delivering exceptional hospitality in a breathtaking mountain setting. As a **Bellperson**, you will play a crucial role in shaping our guests' experiences from the moment they arrive.Key ResponsibilitiesAssist guests with the **transportation of their luggage** to and from their...


  • Park City, Utah, United States Steinlodge Full time

    Position Title: Front Desk SupervisorCompany: SteinlodgeJob Category: Rooms DivisionOverview:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front office. This position requires a minimum of 2 years of experience in front desk operations within a resort or hotel environment. Supervisory experience is highly regarded.Key...


  • Park City, Utah, United States YotelPad Park City Full time

    About YotelPad Park City:At YotelPad Park City, we prioritize our people. As part of Pyramid Global Hospitality, we are committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and well-being. Our People First culture is evident in our employee development initiatives, benefits, and the meaningful relationships we...


  • Park City, Utah, United States YotelPad Park City Full time

    About YotelPad Park City:At YotelPad Park City, we prioritize our team members as much as our guests. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and overall wellbeing. We believe that a People First culture is essential, which is evident in our employee development initiatives,...


  • Park City, Utah, United States YotelPad Park City Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work atmosphere that promotes diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful...


  • Park City, Utah, United States Steinlodge Full time

    Position Title: Front Desk SupervisorCompany: SteinlodgeJob Category: Rooms DivisionOverview:The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk team, ensuring exceptional guest experiences and efficient service delivery.Key Responsibilities:Supervise front desk operations, including guest check-in and check-out...


  • Park City, Utah, United States Steinlodge Full time

    Position Title: Front Desk SupervisorDepartment: Rooms DivisionJob Overview:The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at Steinlodge. This position requires a minimum of 2 years of experience in front desk operations within a resort hotel environment, with supervisory experience being highly desirable.Key...