Guest Services Representative

1 day ago


Park City, Utah, United States Vacasa Full time
About the Role

We are seeking a highly skilled and motivated Guest Services Specialist to join our team at Vacasa. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our guests and owners.

Key Responsibilities
  • Act as the primary point of contact for guests, vendors, and owners, providing personalized attention and support.
  • Respond to guest inquiries and concerns in a timely and professional manner, ensuring high levels of satisfaction and loyalty.
  • Assist with the creation and delegation of maintenance and housekeeping tasks, ensuring seamless execution and timely completion.
  • Verify unit availability and assist with scheduling vendor or realtor visits, ensuring optimal utilization and revenue growth.
  • Meet and maintain Vacasa standards and metrics, including guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
  • Build and maintain strong relationships with internal support teams, fostering open communication and collaboration.
Requirements
  • Technical computer skills, including proficiency in hardware and software applications.
  • Professional communication skills, including email, phone, video calls, and texts.
  • Ability to work well under pressure in a fast-paced environment, with excellent time management and organizational skills.
  • Highly responsive and reliable, with a strong attention to detail.
  • Prior housekeeping experience a plus.
Work Environment and Physical Demands

Availability to work Sunday through Saturday, early mornings and evenings as needed.

Ability to use hands to finger, handle or feel, and reach with hands and arms.

Ability to stand, sit, and walk for an extended period of time.

Regularly push, pull, and lift up to 25 pounds.

Occasionally lift or move up to 50 pounds.

Bend, stoop, squat, kneel, and twist.



  • Park City, Utah, United States Vail Resorts Full time

    Craft an Unforgettable Guest Experience Embrace the beauty of the mountains while working in a vibrant environment. Whether you are experiencing snow for the first time or have a lifelong passion for winter sports, this role offers a chance to ignite (or reignite) your love for the outdoors while fostering meaningful relationships with guests and colleagues...


  • Park City, Utah, United States HYATT Hotels Full time

    Job SummaryThe Guest Services Agent plays a vital role in creating a positive first impression for our guests. As a key member of our team, you will be responsible for safely and efficiently relocating guest automobiles to designated parking locations. This requires precise communication and coordination with the hotel's guest services and knowledge of daily...


  • Brigham City, Utah, United States Hampton Inn & Suites, Brigham City Full time

    Position OverviewWe are looking for a dedicated and customer-oriented hotel front desk representative to enhance our guest services team at Hampton Inn & Suites, Brigham City. Your role will involve welcoming guests, managing their accounts, addressing inquiries, and resolving complaints to ensure an outstanding experience for every visitor. You should...


  • Park City, Utah, United States Vail Resorts Full time

    Job Summary:The Spa Guest Attendant plays a vital role in ensuring the exceptional guest experience at Vail Resorts. As a key member of our team, you will be responsible for maintaining the cleanliness and organization of the spa facilities, providing top-notch customer service, and ensuring that our guests feel pampered and relaxed.Key...


  • Park City, Utah, United States Vail Resorts, Inc. Full time

    Job Summary:Vail Resorts, Inc. is seeking a highly motivated and detail-oriented Spa Guest Attendant to join our team. As a Spa Guest Attendant, you will be responsible for providing exceptional guest service and ensuring the cleanliness and maintenance of our spa facilities.Key Responsibilities:Monitor and maintain the cleanliness and organization of the...


  • Park City, Utah, United States Vail Resorts Full time

    Embark on a Memorable Journey Experience the beauty of the mountains while working in a dynamic environment. Whether you are familiar with snowy landscapes or are new to them, this role allows you to explore a passion for the outdoors while fostering meaningful relationships with colleagues and visitors from diverse backgrounds. With numerous resorts across...


  • Park City, Utah, United States Hotel Park City Ruth's Chris Steak House Full time

    Position OverviewHotel Park City, a distinguished member of the Autograph Collection Hotels by Marriott International, is in search of a meticulous and service-focused Bell Attendant.As a Bell Attendant, you will play a vital role in our operations, often serving as the initial and final point of contact for our esteemed guests.Your responsibilities will...


  • Park City, Utah, United States Goldener Hirsch Full time

    Job OverviewAs a pivotal member of our team, the Bellperson plays a crucial role in shaping the guest experience at Goldener Hirsch Inn and Residences. Your friendly demeanor and efficient service will ensure that every guest feels welcomed and valued from the moment they arrive.Key ResponsibilitiesLuggage Assistance: Facilitate the transportation of guests'...


  • Park City, Utah, United States Hotel Park City Ruth's Chris Steak House Full time

    Position OverviewHotel Park City, a proud member of the Autograph Collection Hotels by Marriott International, is in search of a meticulous and service-driven Bell Attendant.As a vital part of our hospitality team, Bell Attendants serve as the initial and final point of contact for our esteemed guests, ensuring a memorable experience throughout their...


  • Park City, Utah, United States Goldener Hirsch Full time

    Job OverviewAt Goldener Hirsch, we pride ourselves on delivering exceptional hospitality experiences. As a Bellperson, you will play a pivotal role in ensuring our guests feel welcomed and valued from the moment they arrive.Key ResponsibilitiesLuggage Assistance: Efficiently transport guests' luggage to and from their accommodations, ensuring a seamless...


  • Park City, Utah, United States HYATT Hotels Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in ensuring exceptional customer experiences at our esteemed establishment. This position encompasses a variety of responsibilities that are crucial for the smooth operation of the front desk.Key ResponsibilitiesOversee daily front desk operations, ensuring efficiency and high standards of...

  • Guest Services Aide

    2 weeks ago


    Park City, Utah, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Room Attendant at Marriott Hotels & Resorts, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay. Your responsibilities will include:Responding promptly to requests from guests and other departments to enhance their experience.Identifying and reporting maintenance issues in both public areas and guest...


  • Park City, Utah, United States Hotel Park City Ruth's Chris Steak House Full time

    Position OverviewHotel Park City, a distinguished member of the Autograph Collection Hotels by Marriott International, is in search of a meticulous and service-driven Bell Attendant.As a vital part of our hospitality team, Bell Attendants serve as the initial and final touchpoints for our guests, ensuring a seamless experience throughout their stay.Key...


  • Park City, Utah, United States Goldener Hirsch Full time

    Job OverviewAt Goldener Hirsch Inn and Residences, we pride ourselves on delivering exceptional hospitality in a breathtaking mountain setting. As a **Bellperson**, you will play a crucial role in shaping our guests' experiences from the moment they arrive.Key ResponsibilitiesAssist guests with the **transportation of their luggage** to and from their...


  • Park City, Utah, United States Steinlodge Full time

    Position Title: Front Desk SupervisorCompany: SteinlodgeJob Category: Rooms DivisionOverview:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front office. This position requires a minimum of 2 years of experience in front desk operations within a resort or hotel environment. Supervisory experience is highly regarded.Key...


  • Park City, Utah, United States YotelPad Park City Full time

    About YotelPad Park City:At YotelPad Park City, we prioritize our people. As part of Pyramid Global Hospitality, we are committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and well-being. Our People First culture is evident in our employee development initiatives, benefits, and the meaningful relationships we...


  • Park City, Utah, United States YotelPad Park City Full time

    About YotelPad Park City:At YotelPad Park City, we prioritize our team members as much as our guests. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and overall wellbeing. We believe that a People First culture is essential, which is evident in our employee development initiatives,...


  • Park City, Utah, United States YotelPad Park City Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work atmosphere that promotes diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful...


  • Park City, Utah, United States Steinlodge Full time

    Position Title: Front Desk SupervisorCompany: SteinlodgeJob Category: Rooms DivisionOverview:The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk team, ensuring exceptional guest experiences and efficient service delivery.Key Responsibilities:Supervise front desk operations, including guest check-in and check-out...


  • Park City, Utah, United States Steinlodge Full time

    Position Title: Front Desk SupervisorDepartment: Rooms DivisionJob Overview:The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at Steinlodge. This position requires a minimum of 2 years of experience in front desk operations within a resort hotel environment, with supervisory experience being highly desirable.Key...