Customer Service Representative

4 weeks ago


Portland, Oregon, United States Holman Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at BMW of Tigard. As a key member of our front-line team, you will be responsible for providing exceptional guest experiences and ensuring seamless interactions with our customers.

Key Responsibilities
  • Utilize premium-brand telephone techniques and etiquette to provide exceptional customer service.
  • Act as the first point of contact for visiting customers, ensuring a warm and welcoming experience.
  • Meet and greet customers consistently with courtesy and a high level of professionalism.
  • Ensure sales customers in the showroom are tracked and logged properly in systems, and assist in keeping availability updated for the sales team.
  • Make a friendly and premium-brand appearance, representing our dealership with pride.
  • Answer inbound telephone calls and route them to the appropriate person, or take and relay messages as needed.
  • Appropriately route customers to our sales, service, and parts businesses.
  • Assist with various arrangements, such as rides, for clients, visitors, and employees.
  • Arrange refreshments for business meetings, including organizing working lunches.
  • Assist the Sales Department management team with various administrative tasks in support of operations.
Requirements
  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging, with the ability to project a 'smile' while speaking both in person and over the phone.
  • Proven outstanding customer service, preferably with a premium brand.
  • Must pass a background and drug screen.
  • Listen and retain information accurately.
  • Excellent interpersonal skills, both in person and over the phone.
  • Team-oriented and flexible/multi-tasking.
Benefits

We offer a competitive compensation package, including a starting hourly rate of $22.00, as well as a range of benefits, including health, vision, and dental insurance, 401(k) with company match, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a person with a disability needing assistance with the application process, please contact us.



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