Customer Service Representative

3 days ago


Portland, Oregon, United States Test Equipment Distributors Full time
Customer Care Representative

At Test Equipment Distributors, we are seeking a highly skilled and detail-oriented Customer Care Representative to join our team. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and requests via phone, email, and fax.
  • Provide quotes and pricing information to customers.
  • Enter sales orders into our SAGE100 database.
  • Maintain accurate and up-to-date customer information in our CRM and SAGE100 databases.
  • Follow up with customers and vendors on delinquent and backordered items.
  • Acknowledge and address customer feedback and concerns.
Requirements:
  • Excellent communication and interpersonal skills.
  • Knowledge of MS Office and SAGE100 software.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Detail-oriented and able to maintain accurate records.
  • Ability to read and interpret complex customer purchase orders.
Qualifications:
  • High School Diploma or equivalent required.
  • Associates Degree preferred.
  • Minimum 2 years of customer service experience.
  • NDT experience a plus.


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