Operations Analyst

1 week ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

We are seeking a highly skilled Operations Analyst to join our Wealth Management team at Local Government Federal Credit Union. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our Individual Retirement Accounts, Health Savings Accounts, and Coverdell Education Savings Accounts.

Key Responsibilities
  1. Oversee the day-to-day operations and administration of tax-advantaged accounts, ensuring compliance with all applicable laws, regulations, and industry best practices.
  2. Develop and manage daily processes and procedures for tax-advantaged accounts, including document review, account approval, account creation, contribution, and withdrawal reporting.
  3. Formulate recommendations for policies and procedures to ensure accurate recordkeeping for tax-advantaged accounts and identify opportunities for process improvements.
  4. Build and maintain strong relationships with members, providing exceptional customer service and support.
  5. Support internal business units in developing the skills and knowledge to expertly support member tax-advantaged account needs.
  6. Assist with reviewing and approving marketing materials, including forms and procedures.
  7. Develop expertise in operational systems, applications, and tools necessary to support end-to-end processing of tax-advantaged accounts.
  8. Assist with the development and preparation of timely and informative management reports to ensure expert oversight of tax-advantaged accounts.
  9. Stay current with tax laws and regulations related to tax-advantaged accounts and business best practices.
Requirements
  1. Minimum 4-6 years' experience in branch operations, member relations, or a related field, with 1-3 years of direct experience with tax-advantaged accounts.
  2. Experience with operations and product development, with a strong analytical skillset and ability to develop new products.
  3. Ability to function in a fast-paced consumer business office environment and utilize standard office equipment.
  4. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  5. Travel required on occasion.
Preferred Qualifications
  1. BA/BS in Operations, Finance, Business Development, or a related field.
  2. Certified IRA Specialist (CIS) certification.


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