Customer Service Operations Analyst

1 week ago


Raleigh, North Carolina, United States Wolters Kluwer Full time
Job Title: Customer Service Operations Analyst

Wolters Kluwer is seeking a highly skilled Customer Service Operations Analyst to join our team. As a key member of our customer service organization, you will be responsible for analyzing and improving our service operations to ensure exceptional customer experiences.

Key Responsibilities:
  • Analyze customer service data to identify trends and areas for improvement
  • Develop and implement process improvements to enhance customer satisfaction and efficiency
  • Collaborate with cross-functional teams to resolve customer issues and improve service delivery
  • Monitor and report on key performance indicators (KPIs) to measure service quality and efficiency
  • Develop and maintain reports and dashboards to provide insights and recommendations to stakeholders
Requirements:
  • 4+ years of experience in customer service or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and data analysis tools
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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