Member Experience Specialist

4 days ago


Ashland, Kentucky, United States Ashland Credit Union Full time
About the Role

Ashland Credit Union is seeking a highly skilled Member Experience Consultant to join our team in Ashland, KY. As a key member of our Member Experience Department, you will play a vital role in delivering exceptional service to our members and driving business growth.

Key Responsibilities
  • Develop and maintain strong relationships with members through active listening, empathy, and effective communication.
  • Utilize financial wellness conversations and targeted outreach campaigns to capitalize on each member interaction and drive business growth.
  • Manage risk scenarios by applying sound judgment, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures.
  • Act as a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
  • Participate in compliance and behavioral skill training to ensure excellent job performance.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Cash handling experience.
  • Retail sales and service experience is preferred.
  • Excellent verbal communication skills.
  • Problem-solving skills.
What We Offer

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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