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Customer Experience Manager

2 months ago

Meridian, Idaho, United States Cost Plus Full time

Job Summary:

In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. This role is responsible for assessing and analyzing business trends utilizing all available reporting to problem-solve and drive business growth.

Key Responsibilities:

  • Develop and implement strategies to enhance customer engagement and loyalty
  • Collaborate with the Store Manager to drive sales growth and achieve business objectives
  • Analyze sales data and market trends to inform business decisions
  • Lead and motivate a team of sales associates to deliver exceptional customer service
  • Stay up-to-date on industry trends and best practices to drive business innovation

Requirements:

  • Proven experience in a retail sales leadership role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities