Technical Content Specialist
1 week ago
Job Title: Technical Content Engineer
Location: Plano, TX
Duration: 4-6 week contract to hire
Rate Range: $50-60/Hour
Ursus, Inc. is seeking a skilled Technical Content Engineer to join their Plano office.
This role plays a crucial part in developing and maintaining customer portals built on Docusaurus. The ideal candidate will craft user-centric documentation, support internal and external knowledge bases, and enhance customer engagement strategies.
Key Responsibilities:
Content Creation and Management
- Develop high-quality technical documentation, tutorials, and user guides.
- Ensure content is clear, concise, and user-friendly for both technical and non-technical audiences.
- Collaborate with product and engineering teams to understand product features and translate them into comprehensive documentation.
Front-End Development
- Develop and maintain customer documentation portals using Docusaurus and React.
- Implement responsive and user-friendly web interfaces to enhance the customer experience.
- Ensure technical accuracy and consistency of our documentation space.
Customer Experience Enhancement
- Engage with customers to gather feedback and insights to improve documentation and portals.
- Continuously evaluate and refine documentation processes to ensure efficiency and effectiveness.
- Support the creation of multimedia content, such as videos and interactive guides, to complement written documentation.
Internal and External Knowledge Base Support
- Maintain and update internal knowledge bases to ensure employees have access to accurate and up-to-date information.
- Support external knowledge bases to provide customers with self-service resources that enhance their product experience.
Requirements:
- 5-7 years of professional experience as a support engineer, technical writer, or similar role.
- Proficiency in front-end development, specifically with React.
- Experience with Docusaurus or similar documentation frameworks.
- Strong understanding of web development principles and best practices.
- Excellent writing and editing skills, with a focus on creating clear, concise, and engaging technical documentation.
- Ability to translate complex technical concepts into easily understandable content.
- Bachelor's degree in Computer Science, Technical Writing, Communications, or a related field.
- Proven experience in a similar role, preferably in a technology or software company.
- Strong attention to detail and a passion for creating high-quality user experiences.
- Excellent communication and collaboration skills.
- Ability to work East Coast hours as necessary.
- 100% onsite at our Plano office.
-
Technical Content Specialist
2 days ago
Plano, Texas, United States Ursus, Inc. Full timeJob Title: Technical Content SpecialistLocation: Plano, TXDuration: 4-6 week contract to hireRate Range: $50-60/HourUrsus, Inc. is seeking a Technical Content Specialist to develop and maintain customer portals built on Docusaurus.As a Technical Content Specialist, you will play a crucial role in crafting user-centric documentation, supporting both internal...
-
Senior Technical Content Specialist
1 day ago
Plano, Texas, United States Repeat Consultants Full timeJob DescriptionJob Title: Senior Technical Content SpecialistLocation: Plano, TX 75023Job Type: 12+ Month ContractAs a Senior Technical Content Specialist for Repeat Consultants, you will be responsible for creating high-quality technical documentation for a wireless network engineering team.Responsibilities:1. Collaborate with engineers to develop and...
-
Technical Content Specialist
1 week ago
Plano, Texas, United States Movement Search & Delivery Full timeJob Title: Senior Technical WriterOverviewWe are seeking a highly skilled Senior Technical Writer to join our team at Movement Search & Delivery. The ideal candidate will have a proven track record of success in creating high-quality technical documentation and a deep understanding of complex subject matter.Key Responsibilities:Research and develop...
-
Technical Content Specialist
1 week ago
Plano, Texas, United States Repeat Consultants Full timeJob OverviewWe are seeking a highly skilled Technical Writer to join our Wireless Network Team at Repeat Consultants. The successful candidate will be responsible for developing, editing, and maintaining professional documentation for internal and external customers.Key ResponsibilitiesReview and edit existing engineering documents, working closely with...
-
Technical Content Specialist
4 weeks ago
Plano, Texas, United States Repeat Consultants Full timeJob Title: Technical WriterJob Type: 12+ Month ContractLocation: Plano, TX 75023Job Description:We are seeking a highly skilled Technical Writer to join our team at Repeat Consultants. As a Technical Writer, you will be responsible for creating easy-to-understand user content and documentation to increase clarity, performance, and...
-
Technical Content Specialist
4 weeks ago
Plano, Texas, United States EVOLVE ESOLUTIONS LLC Full timeJob DescriptionWe are seeking a skilled Technical Writer to join our team at EVOLVE ESOLUTIONS LLC.Key Responsibilities:Develop and maintain comprehensive documentation websites for our IT products and services.Create clear, concise, and accurate technical documentation, including user guides, technology documentation, and troubleshooting guides.Collaborate...
-
Senior Technical Content Specialist
4 weeks ago
Plano, Texas, United States Movement Search & Delivery Full timeJob Title: Senior Technical WriterAbout the Role:We are seeking a highly skilled Senior Technical Writer to join our team at Movement Search & Delivery. As a Senior Technical Writer, you will be responsible for creating high-quality technical documentation that meets the needs of our target audience.Key Responsibilities:Research and write technical...
-
Digital Content Specialist
1 week ago
Plano, Texas, United States Prestonwood Christian Academy Full timePrestonwood Christian Academy Digital Content SpecialistJoin our team as a Digital Content Specialist at Prestonwood Christian Academy, where you will play a vital role in promoting the mission and brand of our school system through video production, graphic design, and social media content creation.Key Responsibilities:Develop and implement a comprehensive...
-
Technical Assistance Service Specialist
4 weeks ago
Plano, Texas, United States Advantage Technical Full timeTechnical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team. As a Technical Assistance Service Engineer, you will be responsible for providing technical support to dealership technicians, answering inbound calls, and escalating cases to Tier II personnel and product...
-
Technical Assistance Service Specialist
4 weeks ago
Plano, Texas, United States Advantage Technical Full timeTechnical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our team, you will be responsible for providing technical assistance and support to dealership technicians.Responsibilities:Answering inbound calls from different...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States 5K Technical Services, LLC Full timeJob Title: Technical SpecialistThis role is currently based in the office but will transition to remote work in the near future. To ensure seamless client site visits, the ideal candidate must be local.The Technical Specialist will be responsible for managing the Help Desk, providing technical support, training, and assistance as needed. This role will work...
-
Technical Assistance Service Specialist
1 month ago
Plano, Texas, United States Advantage Technical Full timeTechnical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our technical support team, you will provide expert diagnostic and troubleshooting services to dealership technicians, ensuring the highest level of product quality and...
-
Technical Assistance Service Specialist
1 week ago
Plano, Texas, United States Advantage Technical Full timeTechnical Assistance Service EngineerBe part of a team driven to innovate and transform in order to deliver world-class products and services that provide joy through mobility.Responsibilities:Answering 30-40 inbound calls daily from different component groups such as Hybrid, Powertrain, Electrical, Body, and ChassisProviding diagnostic and troubleshooting...
-
Technical Support Specialist
2 days ago
Plano, Texas, United States ABCorp Full timeJob SummaryABCorp is seeking a skilled Technical Support Specialist to provide quality service and support to our customers. The ideal candidate will have a minimum of one year of technical experience in a customer service environment with problem resolution and technical background.Key ResponsibilitiesUtilize a help desk ticket system by logging, updating...
-
Digital Content Specialist
6 days ago
Plano, Texas, United States Prestonwood Christian Academy Full timePrestonwood Christian Academy School SystemSeeking a highly skilled and motivated Digital Content Specialist to join our team. As a key member of our Marketing & Communications team, you will be responsible for promoting the mission and brand of Prestonwood Christian Academy School System with excellence to prospective and current families through video...
-
Technical Support Specialist
3 weeks ago
Plano, Texas, United States OpenGov Full timeJob SummaryThe OpenGov Support Center is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support via phone, chat, web, and email. You will work closely with our customers to resolve technical issues and provide technical guidance and training...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States OpenGov Full timeJob SummaryOpenGov is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional customer support to our government customers, ensuring they receive timely and accurate assistance with our cloud software solutions.ResponsibilitiesProvide technical support to customers via phone,...
-
Technical Specialist
7 days ago
Plano, Texas, United States Macrosoft Full timeJob SummaryMacrosoft is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for creating or modifying SOX dataflow/process flow diagrams and control narratives, ensuring accuracy and attention to detail.Key ResponsibilitiesDevelop and maintain SOX compliance requirements and IT control...
-
Technical Support Specialist
1 week ago
Plano, Texas, United States OpenGov Full timeJob Summary:The OpenGov Support Center is seeking a Technical Support Specialist to join our team of Subject Matter Experts (SMEs) in providing software support to our customers. As a Technical Support Specialist, you will be responsible for providing omni-channel support via Phone, Chat, Web, and Email, utilizing our service management system (ZenDesk) for...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States OpenGov Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at OpenGov. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our government clients, ensuring they receive timely and accurate assistance with our cloud software solutions.Key ResponsibilitiesProvide technical...