Technical Content Specialist

1 week ago


Plano, Texas, United States Ursus, Inc. Full time

Job Title: Technical Content Engineer

Location: Plano, TX

Duration: 4-6 week contract to hire

Rate Range: $50-60/Hour

Ursus, Inc. is seeking a skilled Technical Content Engineer to join their Plano office.

This role plays a crucial part in developing and maintaining customer portals built on Docusaurus. The ideal candidate will craft user-centric documentation, support internal and external knowledge bases, and enhance customer engagement strategies.

Key Responsibilities:

Content Creation and Management

  • Develop high-quality technical documentation, tutorials, and user guides.
  • Ensure content is clear, concise, and user-friendly for both technical and non-technical audiences.
  • Collaborate with product and engineering teams to understand product features and translate them into comprehensive documentation.

Front-End Development

  • Develop and maintain customer documentation portals using Docusaurus and React.
  • Implement responsive and user-friendly web interfaces to enhance the customer experience.
  • Ensure technical accuracy and consistency of our documentation space.

Customer Experience Enhancement

  • Engage with customers to gather feedback and insights to improve documentation and portals.
  • Continuously evaluate and refine documentation processes to ensure efficiency and effectiveness.
  • Support the creation of multimedia content, such as videos and interactive guides, to complement written documentation.

Internal and External Knowledge Base Support

  • Maintain and update internal knowledge bases to ensure employees have access to accurate and up-to-date information.
  • Support external knowledge bases to provide customers with self-service resources that enhance their product experience.

Requirements:

  • 5-7 years of professional experience as a support engineer, technical writer, or similar role.
  • Proficiency in front-end development, specifically with React.
  • Experience with Docusaurus or similar documentation frameworks.
  • Strong understanding of web development principles and best practices.
  • Excellent writing and editing skills, with a focus on creating clear, concise, and engaging technical documentation.
  • Ability to translate complex technical concepts into easily understandable content.
  • Bachelor's degree in Computer Science, Technical Writing, Communications, or a related field.
  • Proven experience in a similar role, preferably in a technology or software company.
  • Strong attention to detail and a passion for creating high-quality user experiences.
  • Excellent communication and collaboration skills.
  • Ability to work East Coast hours as necessary.
  • 100% onsite at our Plano office.


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