Senior Guest Services Manager
2 days ago
Kalahari Resorts & Conventions is a leading waterpark resort and conference destination that offers a unique and authentic African-themed experience. As a Senior Guest Services Manager, you will play a critical role in ensuring that our guests have an exceptional experience from check-in to check-out.
Key Responsibilities:- Oversee the front office operations, including guest registration, billing, concierge services, bell/valet services, and telephone operations.
- Manage the Guest Services team to ensure smooth operations and excellent guest service.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and analyze guest feedback to identify areas for improvement.
- At least two years' managerial experience in front office or guest services at a hotel/resort with over 300 rooms.
- Proven ability to multi-task, manage detailed processes, and create accountability around department standards.
- Guest-forward, positive attitude and enthusiasm.
- Flexible schedule, including nights and weekends.
- Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- Promotion from within.
- Mental, Financial, Physical, Work/Life and Career wellness initiatives.
- Educational opportunities.
- Full and varied benefit package available for full-time associates.
- 401(k) with company match.
- Appreciation days, parties, and retention programs.
- Paid time off, dedicated wellness days and holiday pay.
- Discounts and resort benefits.
Kalahari Resorts & Conventions is an equal opportunity employer and frequently receives awards and accolades for taking care of its associates and our guests. We are committed to delivering products and services beyond expectations and promise authenticity, curiosity, honesty, timeliness, and follow-through in our recruitment process.
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