Customer Service Representative
2 hours ago
Kalahari Resorts and Conventions is seeking a skilled Front Desk Agent to provide exceptional guest service and create unforgettable experiences for our guests. As a key member of our hospitality team, you will be responsible for ensuring a smooth and enjoyable stay for our guests, from check-in to check-out.
Key Responsibilities:
- Provide exceptional guest service and respond to guest inquiries in a timely and professional manner
- Process guest check-ins and check-outs efficiently and accurately
- Assist guests with resort amenities and services, including room assignments, dining reservations, and activity bookings
- Maintain a clean and organized front desk area, including handling guest mail and packages
- Collaborate with other hotel staff to ensure seamless guest experiences
What We Offer:
- A competitive hourly rate of $15.00
- The opportunity to earn commission for upgrades and additional services
- A comprehensive benefits package, including above-industry average compensation, promotion from within, and mental, financial, physical, work-life, and career wellness initiatives
- Full and varied benefit package available for full-time associates, including 401(k) with company match, appreciation days, parties, and retention programs
About Kalahari Resorts and Conventions:
Kalahari Resorts and Conventions is a leading hospitality company that delivers exceptional guest experiences through its unique blend of African-themed resorts, waterparks, and conference facilities. With locations in Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; Round Rock, Texas; and Spotsylvania County, Virginia, Kalahari Resorts and Conventions is committed to providing unforgettable experiences for its guests and creating a positive impact on the communities it serves.
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