Hotel Operations Manager

22 hours ago


Fremont, Ohio, United States Marriott Full time
Job Title: General Manager

As a General Manager at Marriott, you will lead the management of the hotel staff to increase hotel profitability and customer satisfaction. Your responsibilities will include overseeing the interviewing, hiring, training, work direction, and performance management of all employees.

Key Responsibilities:
  • Lead the management team to create a motivating work environment that allows for employee development.
  • Contribute to the successful development of the Assistant General Manager and/or Front Desk Manager and other direct reports.
  • Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
  • Oversee staff reviews and ensure service programs/brand standards are in place and executed.
  • Prepare for QA audits and review property GSS scores and comments.
  • Walk the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.
  • Review and maintain accurate records of hotel funds and information, including accounts receivable and payable, credit card reconciliations, and registration information.
  • Interact with in-house guests to prospect for new sources of business.
  • Develop a long-term business plan to increase hotel profitability and customer satisfaction.
Requirements:
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
  • 4 years' experience in guest services, front desk, sales and marketing, management operations, or related professional area.
  • Leadership skills to motivate and train staff to ensure accomplishment of goals.
  • Excellent organizational and prioritization skills.
  • Able to work independently.
  • Superior customer service skills.
  • Able to work a flexible schedule.
Benefits:
  • Personal Time Off
  • Medical/Dental/Vision Insurance + employer contribution
  • Bonus opportunity

This company is an equal opportunity employer.



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