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Customer Service Representative

2 months ago

Fremont, Ohio, United States Dairy Queen Full time
About the Role

The Customer Service Representative is a key member of our team, responsible for delivering exceptional service to our guests. As a representative of Dairy Queen, you will be the face of our brand, ensuring that every guest has a positive experience.

Key Responsibilities
  • Guest Interaction: Greet and engage with guests in a friendly and courteous manner, ensuring their needs are met and exceeded.
  • Order Accuracy: Accurately take orders and process payments, maintaining a high level of accuracy and efficiency.
  • Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
  • Team Collaboration: Work collaboratively with team members to maintain a safe, secure, and comfortable environment for guests and staff.
Requirements
  • Age Requirement: Must be at least 16 years of age.
  • Reliability: Must have reliable transportation.
  • Communication Skills: Ability to read and interpret documents, such as safety rules and operating instructions.
Physical Demands
  • Standing and Walking: Regularly required to stand and walk while performing duties.
  • Communication: Frequently required to talk and hear to communicate with guests and team members.
  • Physical Abilities: Occasionally required to sit, climb, or balance, and to lift and/or move up to 50 pounds.
About Dairy Queen

Dairy Queen is a beloved brand with a rich history of creating positive memories for our guests. For over 75 years, we have been dedicated to delivering exceptional service and quality products to our customers. Our team is passionate about creating a welcoming and enjoyable experience for all who visit our restaurants.