Service Delivery Manager
1 day ago
The Service Manager is a key role at The Waldinger Corporation, responsible for overseeing the delivery of high-quality services to our customers. This position requires strong leadership and communication skills, as well as the ability to manage a team of service coordinators/analysts and maintain excellent customer relationships.
Key Responsibilities- Customer Relations: Work with the team to maintain strong internal and external customer-focused relationships and assist in handling escalated customer issues ensuring timely resolution.
- Operational Efficiency: Maintains accurate records of service activities including work orders, outstanding preventative maintenance, quotes, and repair proposals.
- Leadership: Mentors direct reports to ensure they have the knowledge and skills necessary to execute daily to the established service level expectations.
- Drives for Performance: Mitigates issues and concerns timely to leadership.
- Collaboration and Problem-Solving: Assists Technicians and Coordinators with technical problem-solving and resource allocation; includes delivery of materials and supplies to expedite job completion.
- Customer Centric: Must maintain strong relationships with customers ensuring that they are satisfied with the services they receive and provide ongoing support when needed.
- Work Under Pressure: Consistently work under pressure, multitask, and prioritize effectively.
- Financial Management: Monitors the financials of service projects by adhering to any service contracts, billing requirements or budgets, allocating resources, and mitigating risks.
- Process Improvement: Monitor service workflow and processes to identify areas for improvement and efficiency gains.
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Health club reimbursement
- Wellness plan with lifestyle spending account
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances
- Prepaid Legal
The Waldinger Corporation is a full-service mechanical, electrical, sheet metal and service contractor operating under a people-first approach. We have branches throughout the Midwest United States and have built a reputation of success since 1906.
The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.
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