Heavy Equipment Service Manager

4 days ago


Dodge City, Kansas, United States Gpac Full time

gpac is partnering with a well-established equipment dealership to fill a Service Manager position in their growing shop.

 

Service Manager Responsibilities

  • Oversee the overall performance of the Service Department, ensuring revenue, gross margin, and profit & loss goals are met as defined in the annual and monthly profit plan.
  • Manage customer relationships, staff productivity, and service quality.
  • Provide leadership, guidance, coaching, and direction to the service staff to achieve department goals, promoting the company vision, mission, and culture within the store.
  • Follow established company policies and procedures, clearly communicating company expectations to department staff.
  • Enforce shop safety practices and manage within OSHA guidelines.
  • Execute recruitment, hiring, training, discipline, and firing to ensure the Service Department is staffed with competent employees within approved budgets and Complex Manager approval.
  • Manage the appearance, upkeep, and security of the shop and related facilities.
  • Make recommendations to the Store Manager on staffing and compensation requirements within the department.
  • Inform the Store Manager in a timely manner of any issues related to Service operations.
  • Attend required meetings as scheduled.
  • Responsible for any other duties assigned by the Store Manager.

Service Manager Profile:

  • 2+ years of service management experience.
  • Experience as a service technician preferred.
  • Familiarity with large construction or agriculture experience.
  • Ability to lead and train a shop of service technicians.
  • Experience working with customers.
  • Ability to work directly with vendors and manufacturers.

Service Manager Benefit Package:

  • 80-120k Total Comp.
  • Health/Vision/Dental Insurance.
  • Generous PTO.
  • 401k company match.
  • Company Vehicle.

gpac is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are client-focused and realize that our value is in our ability to deliver the right solutions at the right time.



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