Service Delivery Manager
2 weeks ago
The Service Delivery Manager will oversee the delivery of high-quality services, manage a team of service coordinators/analysts, and maintain excellent customer relationships. The ideal candidate will have strong communication skills, problem-solving and decision-making abilities, and proven experience in a service-oriented role.
Key Responsibilities- Customer Relations: Work with the team to maintain strong internal and external customer-focused relationships and assist in handling escalated customer issues ensuring timely resolution.
- Operational Efficiency: Maintains accurate records of service activities including work orders, outstanding preventative maintenance, quotes, and repair proposals.
- Leadership: Mentors direct reports to ensure they have the knowledge and skills necessary to execute daily to the established service level expectations.
- Drives for Performance: Mitigates issues and concerns timely to leadership.
- Technical Support: Assists Technicians and Coordinators with technical problem-solving and resource allocation; includes delivery of materials and supplies to expedite job completion.
- Collaboration: Demonstrates strong collaboration skills and reliably follows through on their promises.
- Customer Satisfaction: Must maintain strong relationships with customers ensuring that they are satisfied with the services they receive and provide ongoing support when needed.
- Service Performance Metrics: Prepare regular reports on service performance metrics such as response times, customer satisfaction, outstanding work, and service levels.
- Training and Development: Coordinate training opportunities for service staff to enhance safety, technical skills, product knowledge, and customer service capabilities.
- Pressure Management: Able to consistently work under pressure, multitask, and prioritize effectively.
- Financial Management: Monitors the financials of service projects by adhering to any service contracts, billing requirements or budgets, allocating resources, and mitigating risks.
- Process Improvement: Monitor service workflow and processes to identify areas for improvement and efficiency gains.
- Service Pricing: Assists and confirms pricing of maintenance contracts and repair proposals.
- Technical Proficiency: Proficiency in software and tools for service management and reporting.
- Best Practices: Follows the established best practices to achieve better results, reduce risks, improve efficiency, increase stakeholder satisfaction, and enhance reputation.
- Paid Holidays: Enjoy paid holidays and time off to recharge.
- Health and Wellness: Access to health, dental, and vision insurance, as well as a wellness plan with lifestyle spending account.
- Professional Growth: Opportunities for growth and advancement within a stable company.
- Benefits: Enjoy paid vacation, health club reimbursement, 401k with company match and profit-sharing, continuing education and advancement opportunities, tuition reimbursement, term, AD&D and Dependent Life insurances, and prepaid Legal.
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Delivery Associate
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Delivery Associate
3 days ago
Dodge City, Kansas, United States Pizza Ranch Full time### Job Summary We are seeking a reliable and friendly Delivery Driver to join our team at Pizza Ranch. As a key member of our delivery team, you will be responsible for delivering our legendary pizzas to customers in a timely and efficient manner. ### Key Responsibilities * Deliver pizzas and other menu items to customers in a safe and timely manner *...
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Rural Mail Carrier Assistant
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Agriculture Service Manager
5 days ago
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Loan Analyst
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Regional Service Delivery Manager
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CDL Class A Delivery Driver
1 week ago
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Heavy Equipment Service Manager
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CDL Class A Delivery Driver
1 week ago
Dodge City, Kansas, United States DSG Full timeJob SummaryDSG is seeking a skilled CDL Class A Delivery Driver to join our team in Fort Dodge, IA. As a key member of our logistics team, you will be responsible for delivering products to customers and jobsites, ensuring timely and safe transportation of goods.Key ResponsibilitiesLoad and unload delivery trucks in a safe and efficient mannerCommunicate...
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CDL Class A Delivery Driver
3 days ago
Dodge City, Kansas, United States DSG Full timeJob SummaryDSG is seeking a skilled CDL Class A Delivery Driver to join our team in Fort Dodge, IA. As a key member of our logistics team, you will be responsible for delivering products to customers and jobsites, ensuring timely and safe transportation of goods.Key ResponsibilitiesLoad and unload delivery trucks in a safe and efficient mannerCommunicate...
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Automotive Service Technician
2 weeks ago
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Field Service Technician
3 weeks ago
Dodge City, Kansas, United States PepsiCo, Inc. Full timeAbout the RoleWe are seeking a highly skilled Field Service Technician to join our team at PepsiCo, Inc.Key ResponsibilitiesRepair and perform preventative maintenance on marketing equipment to ensure optimal performance and efficiency.Unload and reload products in a safe and timely manner, adhering to company standards and protocols.Educate customers on...
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Auto Care Center Service Writer
2 weeks ago
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Emergency Services Leadership Position
3 weeks ago
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Sales Support Associate
1 day ago
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Sales Service Representative
2 weeks ago
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Customer Service Representative
2 weeks ago
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Store Manager
2 weeks ago
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Social Services Case Coordinator
4 weeks ago
Dodge City, Kansas, United States The Salvation Army USA Central Territory Full timeOpportunity for a Social Services Case Coordinator at The Salvation ArmyPosition Overview:Oversee social services initiatives for the organizationOffer direct support and/or referrals to individuals in need based on set guidelinesEvaluate families for participation in the Pathway of Hope (POH) initiativeImplement POH services utilizing a strength-based case...
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Construction Manager
1 week ago
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