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IT Support Specialist

1 month ago

Riverside, California, United States K2 Staffing, LLC Full time
Job Title: IT Help Desk Support

Our client, a leading IT Solutions Company in the Riverside, CA area, is seeking a Helpdesk Support Level I technician to join their team.

Job Summary

The successful candidate will have a track record of understanding business desktop and server technologies, including Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Key Responsibilities
  • Provide front-line technical support to customers via phone and email
  • Ability to properly hand calls off to more experienced technicians when needed
  • Follow tickets through the process until closure
  • Password resets
  • IP Phone setup
  • PC setup (software install, adding domains, etc)
  • IT equipment installation
  • Printer install (Canon/HP)
  • Assist onsite technical lead with various IT-related projects
  • New User On-boarding
Requirements
  • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.
  • General understanding of software installation
  • General understanding of printer installation
  • Excellent customer service skills (courteous, tactful, and professional demeanor)
  • Excellent written and verbal communication skills, with experience presenting to groups
  • Reliable work ethic