Luxury Apartment Concierge
2 weeks ago
Job Overview
The Head Concierge position at Post Commercial Real Estate is a key role responsible for delivering exceptional customer service to residents and their visitors. As the first point of contact, you will set the tone for our community's hospitality.
About You
We are seeking an experienced hospitality professional with a strong background in customer service, ideally with 5+ years of experience in luxury apartment settings or hotel environments. A bachelor's degree is preferred but not mandatory. Strong communication skills, both written and verbal, are essential for success in this role.
Key Responsibilities
- Greet every resident and visitor with a smile, ensuring a warm and welcoming atmosphere.
- Handle resident concerns and requests promptly, escalating issues to management as needed.
- Collaborate with the leasing team to implement resident retention programs, enhancing overall resident satisfaction.
- Maintain knowledge of community policies and procedures, consistently implementing them to ensure a smooth resident experience.
- Manage front desk operations efficiently, handling all incoming telephone calls, logging packages, and maintaining confidentiality.
- Direct residents to call the maintenance hotline for urgent matters, ensuring timely resolution.
- Control access by pre-approving visitors and recording their entry and exit times.
- Conduct performance evaluations, counseling, and leadership development for concierge staff.
- Maintain accurate records, perform administrative tasks, and comply with company policies and procedures.
Compensation and Benefits
We offer a competitive salary range of $55,000 - $65,000 annually, depending on experience, plus benefits including medical, dental, and vision insurance, paid time off, and opportunities for career growth.
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