Hotel Concierge and Receptionist

3 weeks ago


Philadelphia, Pennsylvania, United States AccorHotel Full time

About the Job

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We are seeking a skilled Front Desk Agent to join our team at Sofitel - Philadelphia, a luxurious hotel located in the heart of Rittenhouse Square. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries and requests, and ensuring a smooth and efficient check-in and checkout process.

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Key Responsibilities

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Your key responsibilities will include:

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  • Welcome guests in a luxury environment and create a warm farewell to departing guests.
  • Handle incoming phone calls and In-house guest requests.
  • Enroll guests in our loyalty program and handle all guest inquiries and requests.
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Requirements

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To be successful in this role, you will need:

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  • Previous experience with property management systems (PMS).
  • Excellent computer skills, including Word, Excel, and messaging.
  • A minimum of 1-year experience in a similar position in a luxury setting or hotel school degree.
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What We Offer

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We offer an attractive salary, a $500 bonus after successful 90 days, and unlimited career development opportunities, both nationally and internationally.



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