Hotel Concierge and Receptionist
3 weeks ago
About the Job
">We are seeking a skilled Front Desk Agent to join our team at Sofitel - Philadelphia, a luxurious hotel located in the heart of Rittenhouse Square. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries and requests, and ensuring a smooth and efficient check-in and checkout process.
">Key Responsibilities
">Your key responsibilities will include:
">- Welcome guests in a luxury environment and create a warm farewell to departing guests.
- Handle incoming phone calls and In-house guest requests.
- Enroll guests in our loyalty program and handle all guest inquiries and requests.
Requirements
">To be successful in this role, you will need:
">- Previous experience with property management systems (PMS).
- Excellent computer skills, including Word, Excel, and messaging.
- A minimum of 1-year experience in a similar position in a luxury setting or hotel school degree.
What We Offer
">We offer an attractive salary, a $500 bonus after successful 90 days, and unlimited career development opportunities, both nationally and internationally.
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