Front Desk Representative

8 hours ago


Fort Collins, Colorado, United States Woodspring Suites Fort Collins Full time

Are you passionate about delivering exceptional guest experiences? As a Front Desk Agent at Woodspring Suites Fort Collins, you will be the first point of contact for our guests, providing warm welcomes and ensuring their stay is nothing short of unforgettable.

About the Role

This role requires someone who is highly organized, efficient, and possesses excellent communication skills. You will be responsible for registering guests, making and modifying reservations, and handling hotel operator duties with ease.

Key Responsibilities
  • Greet and Register Guests: Welcome guests warmly and ensure a smooth check-in process, providing all necessary information and amenities.
  • Hotel Operations: Manage front desk operations, including answering phone calls, responding to emails, and resolving guest complaints in a professional and courteous manner.
  • Customer Service: Provide exceptional customer service, anticipating and meeting the needs of our guests to ensure their satisfaction and loyalty.
Requirements
  • High School Diploma or Equivalent: Required; College coursework in a related field is helpful.
  • Experience in Hotel or Related Field: Preferred, but not necessary.
  • Excellent Communication Skills: Essential for effective interaction with guests, colleagues, and management.
  • Strong Problem-Solving Abilities: Ability to think critically and resolve issues efficiently.
  • Familiarity with Microsoft Office Suite: Knowledge of basic computer applications and software.
Benefits
  • Competitive Salary Range: $13.65-$19.12 per hour (based on location and experience).
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance package.
  • Paid Time Off: Generous paid vacation days and holidays.
  • Employee Assistance Program: Confidential support services for personal and professional challenges.


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