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Customer Service Representative

2 months ago

Centennial, Colorado, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective sales and service strategies.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers, driving sales growth and loyalty
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis, contributing to the success of the store
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Sherwin-Williams

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. We are committed to helping our employees and their families live healthier, save smarter, and feel better. Our company values diversity, equity, and inclusion, and we are an equal opportunity employer.