Customer Service Representative

1 week ago


Canton, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout the loan and pawn process.

Responsibilities
  • Provide personalized service to customers, addressing their financial needs and concerns.
  • Assist customers with loan and pawn applications, ensuring accurate and timely processing.
  • Work closely with customers to resolve any issues or concerns, maintaining a positive and respectful environment.
  • Meet and exceed performance standards, leveraging business partnerships and referrals to drive sales growth.
  • Develop and maintain strong relationships with customers, building trust and loyalty.
  • Enter and maintain accurate customer information in our Point-of-Sale system.
  • Stay up-to-date on company policies, procedures, and products through ongoing training and development.
Requirements
  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to pass a criminal background check.
What We Offer
  • A comprehensive training program to ensure your success.
  • Ongoing professional development opportunities to enhance your skills and knowledge.
  • A competitive compensation package, including medical, dental, and vision benefits.
  • A diverse and inclusive work environment that values teamwork and collaboration.


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