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Customer Service Representative

2 months ago

Canton, United States Group Management Services Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Gervasi Vineyard. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.

Key Responsibilities:
  • Check guests in and out, and compile daily reports
  • Prepare audits based on the front office ledger
  • Assist guests with purchasing event tickets, merchandise, and making reservations
  • Provide information and answer inquiries regarding events, venues, and other guest-related matters
Requirements:
  • Opera Cloud experience a plus, but not necessary
  • High School Diploma or equivalent
  • Customer relations experience, preferably in the hospitality industry
  • Strong working knowledge of computer software, including Word, Outlook, and Excel
  • Numeracy skills and administrative abilities
Benefits:
  • Competitive hourly rate: $15.00-$18.00
  • All employees: Employee PERX, discounted meals
  • Full-time employees: medical, dental, and vision insurance, life insurance, paid time off, and paid holidays

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.