Service Business Development Representative

3 days ago


Matthews, North Carolina, United States Infiniti of Charlotte Inc Full time
Service Business Development Representative

Infiniti of Charlotte Inc is seeking a highly motivated and results-driven Service Business Development Representative to join our team. As a key member of our Service Business Development Center, you will play a critical role in driving service traffic and revenue growth for our dealership.

Key Responsibilities:
  • Handle a high volume of inbound scripted telephone calls to sell service appointments
  • Ask strategic questions to determine the best technician, location, or department to serve the guest
  • Dial a high volume of outbound scripted telephone calls to new prospective clients
  • Use rebuttals to overcome objections and determine the needs of the guest
  • Confirm guest appointments to ensure high show ratios
  • Compose professional emails to customers and update guest contact information on each call
  • Use multiple computer systems simultaneously on multiple monitors
  • Input all appointments in a timely manner and assist service advisors in answering customer questions
  • Help solve guest concerns and communicate with the advisor and management teams
  • Filing and maintaining accurate filing systems, call back missed appointments, and assist parts and dispatch in rescheduling customers with special order parts
  • Perform follow-up and report back to advisors and management
Requirements:
  • Regular attendance and a positive, professional work environment
  • Treat members of the public and customers in a courteous and non-discriminatory manner
  • Maintain professional demeanor while at work and conform to company policy regarding non-discrimination and harassment

We offer a competitive compensation package, including medical, dental, and vision insurance, $15 per hour plus commission, 401(k) availability, employee discounts on vehicle purchases, parts, and service, paid-time-off, and opportunities for internal career advancement.



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